Decision search
Your search has 53601 results
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London Borough of Wandsworth (25 004 263)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.
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West Sussex County Council (25 004 450)
Statement Closed after initial enquiries Friends and family carers 09-Sep-2025
Summary: We will not investigate this complaint about financial support for a Special Guardian. The complaint is late and there are no good reasons to decide to investigate now. Nor will we investigate the Council’s refusal to consider a complaint about this matter, because it is unlikely we would find fault in its decision to refuse.
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Statement Upheld Refuse and recycling 09-Sep-2025
Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mr X complained the Council failed to provide an appropriate placement and specialist provision for his children Y and Z. The Council was at fault. It failed to secure the provision for Y and Z set out in their Education, Health and Care (EHC) Plans and did not uphold Mr X’s complaint despite this. The Council has agreed to apologise and make payments to Mr X to acknowledge the frustration and lack of provision. It has also agreed to produce an action plan to address the shortage of special school provision in its area.
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Royal Borough of Kensington & Chelsea (24 022 147)
Statement Upheld Homelessness 09-Sep-2025
Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.
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Surrey County Council (25 000 224)
Statement Upheld Special educational needs 09-Sep-2025
Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan, or the content of the Plan, including how the Council communicated about this matter. This is because the Council has upheld Mrs X’s complaint, apologised and offered a suitable remedy for Mrs X’s injustice. Therefore, further investigation would not lead to a different outcome and there are no wider public interest issues to justify our investigation.
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Sandwell Metropolitan Borough Council (25 005 387)
Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.
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Wiltshire Council (25 005 416)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council destroying his plants by spraying his boundary wall with weedkiller. This is because we could not achieve any worthwhile outcome for Mr X.
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Surrey County Council (25 005 687)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate this complaint about prior notification of roadworks because the courts are better placed to consider the issue.
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Telford & Wrekin Council (25 005 859)
Statement Closed after initial enquiries Homelessness 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty when Mr X was homeless. It was reasonable for Mr X to use his statutory right of appeal to the county court. It is open to him to ask the court for permission to make a late appeal.