Decision search
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Birmingham City Council (25 012 007)
Statement Closed after initial enquiries Other 16-Dec-2025
Summary: We will not investigate this complaint about the Council cancelling Miss X’s right to buy application in 2022. This is because the complaint is late and there is no good reason to exercise discretion to investigate.
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Sandwell Metropolitan Borough Council (25 012 200)
Statement Upheld Special educational needs 16-Dec-2025
Summary: The Ombudsman carried out an investigation about not completing Education, Health and Care (EHC) Plan annual reviews for children in its area. We asked the Council questions about the widespread impact of this action. The Council was at fault. It delayed carrying out a significant number of EHC Plan annual reviews for children in its area in 2024 and 2025. The action proposed by the Council to address the issue is a suitable remedy.
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Wigan Metropolitan Borough Council (25 012 278)
Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025
Summary: We will not investigate this complaint about roadworks because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.
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Transport for London (25 012 682)
Statement Closed after initial enquiries Traffic management 16-Dec-2025
Summary: We will not investigate this complaint about Transport for London’s ‘auto-pay’ service. This is because investigation is unlikely to achieve any worthwhile outcome for Mr X. Transport for London has refunded Mr X for a charge made in error and the further injustice Mr X describes is entirely speculative. Transport for London has followed its published policies and the terms and conditions for the service, which provide sufficient opportunity for motorists to dispute charges, and if Mr X considers it is unfit for purpose he does not have to use it.
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London Borough of Croydon (25 012 706)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025
Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant an investigation about the handling of the overpayment. There is not enough remaining injustice regarding the Council’s explanation to justify our involvement.
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Kingston Upon Hull City Council (25 012 861)
Statement Closed after initial enquiries Councillor conduct and standards 16-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. There is not enough evidence of fault to justify an investigation.
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Tandridge District Council (25 013 108)
Statement Closed after initial enquiries Licensing 16-Dec-2025
Summary: We cannot investigate the actions of the Council in connection with renewal of licence applications for a dog boarding business and a cattery. This is because the complainant has used his statutory right of appeal to the Magistrate’s Court, so this lies outside our jurisdiction.
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Maidstone Grammar School For Girls (25 013 980)
Statement Closed after initial enquiries School admissions 16-Dec-2025
Summary: We will not investigate this complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to question the panel’s decision.
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Winchester City Council (25 014 132)
Statement Closed after initial enquiries Other 16-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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London Borough of Wandsworth (25 014 460)
Statement Closed after initial enquiries Enforcement 16-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.