Decision search
Your search has 53601 results
-
Bassetlaw District Council (25 009 901)
Statement Closed after initial enquiries Planning applications 09-Sep-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. This is because there is not enough evidence of fault to justify further investigation.
-
London Borough of Islington (25 002 734)
Statement Closed after initial enquiries Traffic management 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s monitoring of traffic following a road re-design. There is insufficient evidence of fault which would warrant an investigation.
-
Westbourne Care Limited (25 002 825)
Statement Closed after initial enquiries Residential care 09-Sep-2025
Summary: We will not investigate this complaint about how the Care Provider treated Mr X when visiting his mother. There is insufficient evidence of fault in the actions of the Care Provider and we could not achieve a meaningful outcome by investigating the matter.
-
Oxford City Council (25 010 715)
Statement Closed after initial enquiries Parking and other penalties 09-Sep-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X had the right to make an appeal to the independent tribunal contesting it.
-
Thanet District Council (25 010 960)
Statement Closed after initial enquiries Trees 09-Sep-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s response to his concerns about nuisance trees at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
-
Suffolk County Council (25 012 731)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate Ms B’s complaint that her car was severely damaged after hitting a large pothole. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.
-
Kent County Council (24 017 258)
Statement Upheld Special educational needs 08-Sep-2025
Summary: Mrs B complained that the Council delayed in completing the Annual Review of her daughter, C’s Education Health and Care Plan and failed to continue funding extra maths tuition or consider funding other support. We have found fault in the actions of the Council which has caused Mrs B and C significant distress, inconvenience and financial hardship. The Council has agreed to apologise to Mrs B and C, make an additional payment to them and confirm the arrangements for the reassessment.
-
London Borough of Croydon (24 017 573)
Statement Upheld Homelessness 08-Sep-2025
Summary: The Council delayed acting on Miss X’s reports of disrepair in her temporary accommodation. The Council has apologised for part of the delay and made a payment to Miss X. The further delay caused Miss X a period of uncertainty. The Council has agreed to apologise and make an additional payment to Miss X.
-
Surrey County Council (24 018 213)
Statement Upheld Special educational needs 08-Sep-2025
Summary: Miss C complained the Council named an inappropriate school in her son’s, who I will refer to as D, Education, Health and Care Plan (EHC Plan) and failed to deliver section F provision in the Plan to him. She also complained the Council’s communication with her was poor. There was fault by the Council. It did not ensure D received section F provision in his EHC Plan. It also did not arrange alternative provision for D when it was aware he was not receiving regular full-time education or later when he was permanently excluded. The Council’s communication with Miss C was also poor. Because of the fault, Miss C suffered distress, and D suffered a loss of education and provision. The Council has agreed to apologise to Miss C and D, and make symbolic payments.
-
Cambridgeshire County Council (24 018 658)
Statement Upheld Alternative provision 08-Sep-2025
Summary: Mrs X complained about the Council’s delay and failure to provide full time education for her son. There was fault, as the Council delayed sending final Education, Health and Care Plans after annual review meetings. And, it did not provide full time alternative provision or Occupational Therapy until the Education, Health and Care Plan was completed. An apology, payment and finalising the Education, Health and Care Plan remedies the injustice to the family.