Decision search
Your search has 53601 results
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Hertfordshire County Council (25 004 064)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s contacts about her child’s special educational needs. The matters she complains of are not separable from decisions made about the child’s special educational needs in respect of which she has exercised her right to appeal to a Tribunal. It is not a good use of resources to investigate the Council’s complaint handling when the substantive matter is not something we can investigate.
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Brighton & Hove City Council (25 003 743)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate Mr X’s complaint about changes to the Council’s Early Years Provider Agreement which he says threaten the viability of his business. There is not enough evidence of fault to justify an investigation.
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St Helens Metropolitan Borough Council (25 004 175)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We cannot investigate Ms X’s complaint about the advice sought by the Council during her child’s Education Health and Care (EHC) needs assessment. Ms X has appealed to the SEND Tribunal about the content of the EHC Plan, so we have no power to do so.
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Stockton-on-Tees Borough Council (25 004 178)
Statement Closed after initial enquiries Child protection 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to carry out an assessment after receiving a safeguarding referral involving Mrs X. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Lewisham (25 004 217)
Statement Closed after initial enquiries Trees 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to deal with a report of brambles encroaching on Ms X’s property from the grounds of a school. We cannot investigate complaints about the internal management of schools.
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Kirklees Metropolitan Borough Council (25 003 279)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care (EHC) Plan. This is because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it was reasonable for her to do so.
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London Borough of Redbridge (25 003 493)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate this complaint about nuisance neighbours. There is not enough evidence of fault by the Council’s adult social care team who placed the neighbours at the property and is satisfied their needs are met there. We cannot achieve the outcome the complainant wants to have the property closed and the neighbours moved. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.
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Kent County Council (25 003 559)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about how the Council dealt with her concerns of bullying at her child’s school. This is because the law prevents us from investigating what happens in schools and about how councils investigate these matters.
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South Tyneside Metropolitan Borough Council (25 003 626)
Statement Closed after initial enquiries School transport 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to discontinue taxi travel to school for Mrs X’s child. There is not enough evidence of fault in the way the Council reached its decision to warrant investigation.
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London Borough of Barnet (24 016 999)
Statement Upheld Council tax 09-Sep-2025
Summary: Ms D complained about the Council’s handling of her council tax liability for a property she was not living at. She said she experienced distress and has financial costs as a result. We found no fault by the Council in how it handled Ms D’s council tax liability and recovery. However, there was some fault as it should have shared information about its Discretionary Council Tax Relief scheme sooner. The Council will apologise to acknowledge the limited injustice this caused her.