Decision search
Your search has 55054 results
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London Borough of Bromley (25 005 254)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025
Summary: We will not investigate this complaint about how the Council handled a housing benefit application. This is because there is not enough evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (25 005 333)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: Mrs X complained about the Council’s failure to complete a robust statutory complaint investigation, including the failure to secure advocacy, complete a carer's assessment or about the Child In Need Plan. I have ended this investigation because Mrs X started Judicial Review proceedings against the Council about the same issues. We investigated the Council’s complaint handling delays at Stage one and Stage two of the statutory complaints process under a previous investigation. The remaining delays do not present a significant enough personal injustice to Mrs X to justify investigation when we cannot consider the substantive matter.
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Royal Borough of Kingston upon Thames (25 005 558)
Statement Closed after initial enquiries Safeguarding 03-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to investigate a safeguarding allegation made against her family in relation to her late grandmother, Mrs Y and the Council’s decision to move Mrs Y into a care home. This is because the complaint is late and there are no good reasons why Mrs X did not complain sooner.
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London Borough of Hammersmith & Fulham (25 006 293)
Statement Closed after initial enquiries Child protection 03-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s case. There is not enough evidence of fault to justify us investigating. The law prevents us from investigating Mr X’s concerns about court proceedings and reports.
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London Borough of Lewisham (25 006 457)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We cannot investigate part of Miss X’s complaint about a school’s decision to off-site her child. The law prevents us from investigating complaints about what happened in schools. We will not investigate the remainder because any injustice is not significant enough to justify our involvement, and we could not add to the previous investigation by the organisation.
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Statement Closed after initial enquiries Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about an Education Health and Care Plan. It would be reasonable for Mr X to use his right to appeal to the Tribunal.
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Westminster City Council (25 007 659)
Statement Upheld Other 03-Nov-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Cambridgeshire County Council (25 007 660)
Statement Upheld Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Barnet (25 007 695)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We will not investigate this complaint about Council’s involvement in the enforcement of business rates debt. This is because the Council has taken appropriate steps to resolve the matter and further investigation would not lead to a different outcome.
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Buckinghamshire Council (25 007 717)
Statement Upheld Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.