Decision search
Your search has 52968 results
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London Borough of Tower Hamlets (24 021 838)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and her housing register priority banding. The Council is currently conducting a suitability review and if Ms X is unhappy with the outcome, she has a right of appeal through the courts. It has also agreed to review its housing priority banding decision, and it is reasonable to allow it to complete this process.
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London Borough of Barnet (24 021 902)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove or relocate a tree close to the front of his driveway. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Birmingham City Council (25 000 259)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.
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Central Bedfordshire Council (25 000 556)
Statement Closed after initial enquiries Highway adoption 09-Jun-2025
Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (25 000 863)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving children he is related to. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Plymouth City Council (25 001 387)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s policy to charge a £21 delivery fee for replacement bins. The claimed injustice is not significant enough to warrant an investigation.
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London Borough of Hammersmith & Fulham (25 001 655)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about damage caused to her wall during a waste collection in late 2024. This is because it is reasonable to expect Miss X to take the matter to court.
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Manchester City Council (25 001 899)
Statement Upheld Other 09-Jun-2025
Summary: Mr X complained the Council failed to involve him properly when it delivered support to his child. Mr X also complained about how the Council handled his complaint. We found the Council was at fault. Mr X has not had the opportunity to have his complaint properly considered via the children’s statutory complaints procedure. This caused undue delay and frustration for Mr X. The Council will start stage two of the children’s statutory complaints procedure without delay. It will also apologise to Mr X and make a symbolic payment to him.
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Chanctonbury Healthcare (Weymouth) Limited (25 001 995)
Statement Upheld Charging 09-Jun-2025
Summary: Mr H complains on behalf of his mother that a care provider has not refunded fees they paid it for a period a council subsequently also paid it for. We uphold the complaint, as the care provider has not responded to Mr H’s contacts. But the care provider is in administration so cannot provide the remedy we recommended.
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Knowsley Metropolitan Borough Council (25 002 290)
Statement Closed after initial enquiries Council tax 09-Jun-2025
Summary: We will not investigate this complaint about Council tax exemptions because there is a right of appeal to a Valuation Tribunal.