Decision search
Your search has 52968 results
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London Borough of Hillingdon (25 000 129)
Statement Upheld Other 09-Jun-2025
Summary: The Council was at fault in how it dealt with Ms X’s complaint about its adoption service. This caused her frustration and meant she had to pursue her complaint through the wrong procedure unnecessarily. To remedy this injustice, the Council will apologise to Ms X, pay her £250 and begin a stage two investigation under the children’s statutory complaints procedure. It will also issue staff reminders to prevent the fault happening again.
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Brentwood Borough Council (24 018 798)
Statement Upheld Homelessness 09-Jun-2025
Summary: Miss X complained about the Council’s actions when she approached it as homeless. We find the Council at fault for failing to respond to her contact, sending a decision letter to an address it knew she no longer lived at, and failing to consider her homelessness in October 2024. As a result, Miss X missed the opportunity to seek a review of the Council’s decision and was left with uncertainty about the support she may have been entitled to. The Council has agreed to apologise, make a payment to Miss X and improve its services.
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Brighton & Hove City Council (24 019 326)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delaying an offer to buy back a council property which it sold in the past. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Transport for London (24 019 880)
Statement Upheld Licensing 09-Jun-2025
Summary: Mr X complained that Transport for London (TfL) has delayed processing his Private Hire Vehicle (PHV) Driver’s Licence application. I have found TfL at fault for a two-month delay once Mr X’s application was completed. This has caused Mr X distress. I have recommended TfL apologises to Mr X and makes a financial remedy.
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Royal Borough of Greenwich (24 020 324)
Statement Closed after initial enquiries Private housing 09-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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London Borough of Haringey (24 020 777)
Statement Closed after initial enquiries Commercial and contracts 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in obtaining vacant possession in relation to properties he leased to it. This is because he can take court action to enforce the leases and obtain vacant possession and it is reasonable for him to do so.
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Suffolk County Council (24 020 806)
Statement Closed after initial enquiries School transport 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is not enough evidence of fault on the Council’s part to warrant investigation.
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Bristol City Council (24 020 931)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. This is because it is made late, and I see no good reason to exercise discretion and consider it now.
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Surrey County Council (24 021 024)
Statement Closed after initial enquiries Assessment and care plan 09-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund additional respite hours and that is has failed to make guarantees about future care. This is because there is no evidence of fault, and we could not add to the investigation carried out by the Council.
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Rotherham Metropolitan Borough Council (24 021 699)
Statement Closed after initial enquiries Land 09-Jun-2025
Summary: We will not investigate this complaint that the Council should pay compensation for property damage and personal injury which occurred as a result of its handling of a land transfer. It is reasonable to expect the complainant to pursue a court remedy instead.