Decision search
Your search has 52968 results
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Bupa Care Homes (GL) Limited (24 022 037)
Statement Closed after initial enquiries Charging 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about his father Mr Y’s Care Provider’s fee increases. There is not enough evidence of the Care Provider’s actions amounting to fault to warrant investigation. It would not be unreasonable for Mr X to go to court to get a strict interpretation of the care contract’s terms. Investigation would not achieve a different outcome nor achieve the complaint outcomes Mr X seeks.
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London Borough of Southwark (24 022 211)
Statement Upheld Allocations 09-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s delay in processing her housing register application and its failure to provide proper reasons for the decision of its social welfare panel. The Council remedied the injustice caused by its delay during the complaints process. It has agreed to carry out a further review of Ms X’s housing register application to remedy the uncertainty caused by its previous decision.
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Lancashire County Council (24 022 214)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to properly deal with flooding on the complainant’s road over many years. This is because:
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Buckinghamshire Council (24 022 222)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to carry out an Education Health and Care Needs Assessment or the Councils’ actions in relation to his daughter’s personal budget. These complaints are late and there are no good reasons to exercise discretion to accept this late complaint now.
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East Sussex County Council (24 022 403)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We cannot investigate Mrs Y’s complaint the Council failed to arrange a suitable school placement or alternative educational provision for her child. These matters overlap with SEND Tribunal appeals about her child’s Education, Health and Care Plan. And we cannot investigate her complaint about the actions of a school.
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Epping Forest District Council (24 022 516)
Statement Closed after initial enquiries Enforcement 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a reported breach of planning control. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Cheshire West & Chester Council (24 022 590)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We will not investigate this complaint about delay following the annual review of an Education, Health and Care Plan. An investigation by the Ombudsman would not lead to a different outcome and so our further involvement is not warranted.
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Royal Borough of Kensington & Chelsea (24 022 785)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate this complaint about the actions of staff working on behalf of the Council when Mr X’s child was kicked by an older child who should not have been present. Investigation by us would not be likely to add to the Council’s own investigation or lead to the outcome Mr X is seeking.
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London Borough of Newham (24 023 030)
Statement Closed after initial enquiries Noise 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered his request for them to move a park bench away from his property, and how it replied to his complaint. There is insufficient significant personal injustice caused to Mr X from the matters complained of to warrant an investigation. We do not investigate councils' complaint handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X seeks from his complaint.
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Sandwell Metropolitan Borough Council (24 023 089)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025
Summary: We will not investigate this complaint about Housing Benefit payments. This is because the Council have already responded to Mr X and it is unlikely that we could add to the Council’s response.