Decision search
Your search has 52968 results
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Suffolk County Council (25 002 295)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council did not remove him from an abusive environment in the 1970s and 1980s. This is because the complaint is late, and the events are historic so we could not complete a sufficient investigation.
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Swindon Borough Council (25 002 566)
Statement Closed after initial enquiries Council tax 09-Jun-2025
Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault and the injustice would not warrant investigation. There is also a right of appeal to a Valuation Tribunal against any liability dispute.
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Birmingham City Council (25 002 647)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025
Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to a tribunal.
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Essex County Council (25 003 594)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a child protection referral. This is because there is insufficient evidence of fault.
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Cheshire East Council (25 003 674)
Statement Upheld Other 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in the Council completing the stage three review panel under the children statutory complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Kent County Council (25 003 801)
Statement Closed after initial enquiries School admissions 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Salford City Council (25 004 628)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain a local road. This is because it is reasonable for Mr B to pursue this matter at court.
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London Borough of Waltham Forest (24 000 033)
Report Upheld Homelessness 09-Jun-2025
Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.
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London Borough of Haringey (23 015 884)
Statement Upheld Special educational needs 08-Jun-2025
Summary: Ms X complained on behalf of Ms Y about delays issuing and reviewing Ms Y’s Education, Health and Care Plan. She also complained the Council did not put in place special educational provision for Ms Y. We have found the Council at fault for failing to put in place adequate provision for Ms Y and for delaying issuing an Education, Health and Care Plan following an annual review. The Council agreed to apologise, make payments for loss of education to Ms Y and distress caused to Ms X.
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Birmingham City Council (23 020 349)
Statement Upheld Other 08-Jun-2025
Summary: The Council properly assessed Y following an investigation under the children’s statutory complaints procedure. But it failed to properly explain the outcome of its assessment causing Mrs X uncertainty and distress. It also delayed issuing its stage two response to Mrs X causing further uncertainty. The Council was under no duty to provide Mrs X with direct payments as it assessed Y as having no unmet needs. The Council has agreed to apologise to Mrs X, make a payment to her and rewrite its assessment of Y. It will also develop an action plan to address the failings in how it wrote Y’s assessment.