Decision search
Your search has 57387 results
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Bristol City Council (25 017 621)
Statement Closed after initial enquiries Alternative provision 28-Mar-2026
Summary: We will not investigate this complaint that the Council has failed to make suitable educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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West Northamptonshire Council (25 017 636)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about a commercial lease between Mr X and the Council. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Warwickshire County Council (25 007 377)
Statement Not upheld Special educational needs 27-Mar-2026
Summary: Miss X complained the Council failed to secure the provision set out in Y’s Education, Health and Care plan and failed to make appropriate alternative provision available to him when he was not attending school. We do not find the Council at fault.
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Norfolk County Council (25 007 602)
Statement Upheld Assessment and care plan 27-Mar-2026
Summary: Miss X complained the Council failed to ensure she was receiving services in line with her care plan. We find the Council at fault for reducing Miss X’s weekly support without considering her care needs. This is fault which caused Miss X distress and uncertainty. The Council has agreed to apologise, make a symbolic payment and complete a reassessment of Miss X’s needs.
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Hertfordshire County Council (25 008 173)
Statement Not upheld Charging 27-Mar-2026
Summary: Mrs X complained the Council provided incorrect and misleading advice about the cost of her husband’s residential care. We have found no fault by the Council.
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London Borough of Lewisham (25 008 753)
Statement Upheld Homelessness 27-Mar-2026
Summary: Ms X complained about the Council’s handling of her homelessness application and safeguarding around domestic violence. She said she experienced distress, uncertainty and risk of further violence as a result. We found fault by the Council for its failure to provide interim accommodation and properly consider risks to Ms X for over two weeks. It was not at fault after this as it made a housing offer with review rights. The Council agreed to apologise and make payment to acknowledge the injustice its faults caused her. It will also complete a service improvement recommendation.
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Statement Not upheld School transport 27-Mar-2026
Summary: There was no fault in the Council’s decision to not to consider an appeal, against a refusal of school transport assistance, because it is late. We have therefore completed our investigation.
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Kent County Council (25 016 851)
Statement Closed after initial enquiries Disabled children 27-Mar-2026
Summary: We will not investigate Mr F’s complaint about his application for a Blue Badge for his daughter because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome Mr F wants.
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Cheshire West & Chester Council (25 016 892)
Statement Closed after initial enquiries Child protection 27-Mar-2026
Summary: We will not investigate this complaint about the Council’s children’s services provision because it is late. And we will not investigate the Council’s complaint handling because there is not enough evidence of fault.
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West Sussex County Council (25 016 894)
Statement Closed after initial enquiries Other 27-Mar-2026
Summary: We will not investigate this complaint about the actions of children’s services. The delay in the Council’s complaints handling did not cause Ms X significant enough injustice to justify our involvement, and it was reasonable for Ms X to ask the Council for a review.