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  • Bracknell Forest Council (25 012 223)

    Statement Closed after initial enquiries Special educational needs 07-Jan-2026

    Summary: We will not investigate this complaint about the Council’s handling of the annual review process of an education, health and care plan because the injustice caused is not significant enough to warrant an investigation and the complainant can use her right to appeal to the Tribunal if she is unhappy with any amendments the Council may make to her child’s plan.

  • Horsham District Council (25 012 345)

    Statement Closed after initial enquiries Planning applications 07-Jan-2026

    Summary: We will not investigate this complaint about information provided in a local plan. The complaint is late and it would have been reasonable for Mr X to bring the matter to us sooner.

  • Transport for London (25 012 719)

    Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigation and any injustice is not significant enough to justify our involvement.

  • Durham County Council (25 013 004)

    Statement Closed after initial enquiries Child protection 07-Jan-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s actions in his children’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint via its complaints procedure whilst there are ongoing court proceedings on the case.

  • London Borough of Southwark (25 013 183)

    Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026

    Summary: We cannot investigate this complaint about the Council’s handling of a waste removal matter. This is because the law does not allow us to investigate complaints from public bodies.

  • London Borough of Haringey (25 013 433)

    Statement Closed after initial enquiries Parking and other penalties 07-Jan-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.

  • Essex County Council (25 013 543)

    Statement Upheld Special educational needs 07-Jan-2026

    Summary: We will not investigate Mrs X’s complaint about delay in the annual review for her child’s Education, Health and Care Plan. This is because the Council apologised and offered to pay her £500. We consider this is a suitable remedy and it is unlikely further investigation would achieve anything more for Mrs X.

  • Milton Keynes Council (25 014 777)

    Statement Closed after initial enquiries Council tax 07-Jan-2026

    Summary: We will not investigate this complaint about the Council’s decision not to award Ms X an exemption for her health condition. This is because she has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.

  • Mole Valley District Council (25 015 016)

    Statement Closed after initial enquiries Enforcement 07-Jan-2026

    Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.

  • Cumberland Council (25 015 027)

    Statement Closed after initial enquiries Planning applications 07-Jan-2026

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.

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