Decision search
Your search has 55414 results
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Worthing Borough Council (24 023 434)
Statement Upheld Council tax 08-Jan-2026
Summary: We have found injustice to Miss X arising from delay in setting up her council tax account and the uncertainty she experienced about the local services available to her. The Council has agreed to the recommended actions we proposed to it.
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North Yorkshire Council (25 000 223)
Statement Upheld Special educational needs 08-Jan-2026
Summary: Mrs X complained about the Council’s failure to make timely direct payments to her, for her child B’s educational provision. She also complained about the Council’s failure to conduct an Education, Health and Care Plan annual review. Mrs X said the Council failed to deal with her complaint properly. We found the Council was at fault. Mrs X suffered undue frustration and uncertainty because of this. The Council has agreed to apologise to Mrs X, make a symbolic payment to her and improve its services.
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Birmingham City Council (25 000 461)
Statement Upheld Housing benefit and council tax benefit 08-Jan-2026
Summary: Mr X complained on behalf of his father, Mr Y about the Council’s delay in determining his housing benefit claim and resolving his council tax support. We found fault causing distress and uncertainty to Mr Y. The Council offered to apologise to Mr Y and make a symbolic payment of £300. We considered this to be a fair and proportionate remedy.
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London Borough of Hillingdon (25 001 417)
Statement Upheld Safeguarding 08-Jan-2026
Summary: Miss X complains the Council failed to respond and effectively deal with the safeguarding concerns reported to it. We have found fault in the Council’s actions for failing to inform Miss X about the progress and outcome of the referrals she had made. The Council has agreed to issue Miss X with an apology and complete service improvements.
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London Borough of Wandsworth (25 003 297)
Statement Upheld Allocations 08-Jan-2026
Summary: Miss B complained that the Council had failed to properly consider her housing needs leading to a delay in awarding her the correct priority on the housing register. We found fault in the actions of the Council, which caused Miss B uncertainty and possibly the opportunity to obtain more suitable housing sooner. The Council has agreed to apologise, make a symbolic payment and establish if she did miss out on any suitable properties due to the delay.
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Luton Borough Council (25 005 515)
Statement Upheld Homelessness 08-Jan-2026
Summary: Mr X complained the Council failed to mitigate his homelessness when he faced eviction due to unaffordable rent increases then it placed his family in unsuitable bed and breakfast accommodation. The Council kept Mr X’s family in unsuitable accommodation for 16 weeks longer than allowed causing distress and affecting the family’s wellbeing. A financial remedy for the injustice caused is agreed.
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London Borough of Hammersmith & Fulham (25 011 871)
Statement Closed after initial enquiries Private housing 07-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing disrepair reports. This is because there is not enough evidence of fault and it is unlikely we could achieve more than the Council’s response.
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City of Bradford Metropolitan District Council (25 012 088)
Statement Closed after initial enquiries Safeguarding 07-Jan-2026
Summary: We will not investigate this complaint about the way the Council investigated safeguarding concerns reported by the complainant. There is not enough evidence of fault to justify investigating.
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London Borough of Hackney (25 012 115)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jan-2026
Summary: We will not investigate this complaint about the Council cancelling Mr X’s benefit and the impact of the delay. Mr X’s complaint has been made late and there is no good reason to consider it now.
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Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026
Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. We do not consider Mr X has suffered a significant personal injustice which justifies our involvement.