Decision search
Your search has 57387 results
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Sheffield City Council (25 028 215)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a request for information. The Information Commissioner is better placed to consider and decide the matter.
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London Borough of Newham (25 029 277)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about a Council tax reduction because there is a right of appeal to a valuation tribunal.
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London Borough of Haringey (25 029 674)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a valuation tribunal.
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London Borough of Tower Hamlets (25 029 755)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about a Council tax reduction and exemption because there is a right of appeal to a valuation tribunal.
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West Northamptonshire Council (25 006 286)
Statement Upheld Adoption 14-Apr-2026
Summary: Mr X complained about the Council’s actions in relation to his adoption case. The Council was at fault as it did not investigate Mr X’s complaint under the children’s statutory complaints procedure, causing uncertainty. The Council has agreed to apologise to Mr X and investigate his complaint under the children’s statutory complaints procedure.
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South Tyneside Metropolitan Borough Council (25 006 301)
Statement Closed after initial enquiries Charging 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Gateshead Health NHS Foundation Trust (25 006 301a)
Statement Closed after initial enquiries Hospital acute services 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Gateshead Health NHS Foundation Trust (25 006 301b)
Statement Closed after initial enquiries Hospital acute services 14-Apr-2026
Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.
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Solihull Metropolitan Borough Council (24 017 327)
Statement Upheld Special educational needs 14-Apr-2026
Summary: The Council was at fault. It failed to put alternative provision in place for Ms X’s child, Y between January and March 2024 and failed to ensure Y received an education and their specialist provision in line with their Education, Health and Care (EHC) Plan between March 2024 and February 2025. The Council has already provided a partial remedy for its failings which caused Y to miss education between March 2024 and February 2025. The Council agreed to apologise and make a further payment to also remedy Y’s loss of education between January and March 2024. The Council also agreed to take action to improve its service.