Decision search
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Rochdale Metropolitan Borough Council (24 002 363)
Statement Upheld Disabled facilities grants 20-Feb-2025
Summary: Mr C complains about delays in adaptations for his father, Mr D. The Council is at fault for failing to properly approve a grant application and in its communication with Mr C. This has resulted in delays in Mr D’s adaptations, and caused Mr C frustration, time and trouble. To remedy the complaint the Council has agreed to make an apology, symbolic financial payment and service improvements.
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London Borough of Newham (24 002 675)
Statement Not upheld Antisocial behaviour 20-Feb-2025
Summary: There is no fault by the Council. The Council has investigated complaints about noise and anti-social behaviour but determined that the noise from children playing and doors banging is not a statutory nuisance.
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Erewash Borough Council (24 002 986)
Statement Upheld Building control 20-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to act on Ms X’s concerns that new flats next to her home lack soundproofing and cause noise nuisance. There is not enough evidence of fault in the way the Council considered her complaint. The Council has recognised it delayed in responding to Ms X. This is fault. However, it has apologised for this, and I consider this to be a suitable remedy to this part of the complaint.
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London Borough of Hounslow (24 004 085)
Statement Upheld Homelessness 20-Feb-2025
Summary: Ms X complained about the suitability of accommodation provided by the Council and said she lived in an unsuitable property with her family for longer than necessary. We have found fault but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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London Borough of Islington (24 004 400)
Statement Upheld Residential care 20-Feb-2025
Summary: Ms X complained a care home commissioned by the Council failed to provide her relative Mr Y with adequate personal hygiene care or change his sheets. She also complained it failed to take appropriate action when Mr Y had bruising and a scratch. We upheld the complaint. Care was not person-centred or dignified and the care home did not maintain adequate records. This caused avoidable distress. The Council will make a symbolic payment, issue an apology and a written reminder to staff in the complaints team about the wording of the Council’s complaint policy.
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Hertfordshire County Council (24 004 447)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Mrs C complains about delays in her son’s D’s Education, Health and Care plan reviews and in alternative provision. The Council has accepted fault, and agreed to apologise, make symbolic payments, and service improvements.
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London Borough of Bromley (24 004 521)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council failed to provide a full-time suitable education for her son including the provision set out in his Education, Health and Care Plan. She also complained the Council failed to issue the final amended EHC Plan within the statutory timescales. The Council delayed in finalising the EHC Plan and has failed to evidence that it properly considered whether the education provided amounted to a full-time suitable education. The agreed remedy includes a payment for the lost educational provision.
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Tameside Metropolitan Borough Council (24 000 621)
Report Upheld Special educational needs 19-Feb-2025
Summary: Mrs A complained the Council failed to complete reviews of her children’s Education, Health and Care (EHC) Plans within the statutory timescales. Mrs A says this has resulted in her children not receiving up-to-date provision to meet their educational and social care needs. Mrs A also complained the Council failed to complete EHC Plan reviews in the statutory timescales for over a thousand other children.
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Central Bedfordshire Council (23 012 830)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Ms X complains that the Council failed to deliver the provision outlined in Section F of her son Y’s EHC Plan, resulting in delays and unmet needs, including issues with Y’s personal budget. We have concluded our investigation having made a finding of fault. The Council acknowledges that it did not deliver the provision, caused delays, and failed to communicate effectively. It has provided a remedy to address the distress and inconvenience caused. We are satisfied that this remedy sufficiently addresses the injustice identified in this complaint. The Council has agreed to our recommendations.
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London Borough of Newham (23 017 385)
Statement Closed after initial enquiries Parking and other penalties 19-Feb-2025
Summary: We will not investigate this complaint about the Council issuing a penalty charge notice for an alledged parking contravention, or pounding the complainant’s vehicle. This is because the recipient of a notice, and whose vehicle has been pounded, has a right of appeal to a statutory tribunal. It would be reasonable for the complainant to exercise that right of appeal and as such, we have no jurisdiction to investigate this complaint.