Decision search
Your search has 57387 results
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Durham County Council (25 011 842)
Statement Not upheld Building control 14-Apr-2026
Summary: Mr X complained the Council building control did not identify issues with his property, which he said does not meet energy standards. He is also unhappy with communications from the Council. Mr X said this distressed him. We have discontinued our investigation. There is not enough evidence of fault by the Council, and we do not investigate complaint handling and communication concerns, if we are not investigating the substantive complaint.
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West Northamptonshire Council (25 012 688)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate X’s complaint about children services’ actions as there are no good reasons why the late complaint rule should not apply.
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London Borough of Lambeth (25 013 341)
Statement Closed after initial enquiries Allocations 14-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision about her priority for social housing. There is not enough evidence of fault in the Council’s decision making about medical priority to justify investigating.
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London Borough of Brent (25 008 995)
Statement Upheld Homelessness 14-Apr-2026
Summary: Miss B complained about the way the Council dealt with her case when she approached as homeless in 2024. We found the Council did not deal with her application properly which caused Miss B distress and uncertainty regarding her housing options. The Council has agreed to increase its symbolic payment to Miss B.
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Devon County Council (25 017 189)
Statement Closed after initial enquiries Child protection 14-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions following his adopted daughter’s allegations against him. This is because it is late and there are no good grounds to exercise discretion to consider it now.
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Wakefield Metropolitan District Council (25 017 552)
Statement Closed after initial enquiries Special educational needs 14-Apr-2026
Summary: We cannot investigate this complaint about the Council’s handling of an Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used.
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Wiltshire Council (25 017 582)
Statement Closed after initial enquiries Assessment and care plan 14-Apr-2026
Summary: We cannot investigate this complaint about the Council delaying moving Miss X to a new placement and having left her in an unsuitable placement for many years. The onset of court action has engaged a permanent legal bar that prevents us from investigating.
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Leicester City Council (25 017 749)
Statement Closed after initial enquiries Safeguarding 14-Apr-2026
Summary: We will not investigate this complaint about a social worker disclosing information provided by Mr X to another person. This is a matter of an alleged data breach. The Information Commissioner would be better placed than us to consider it as they have powers to determine if there was a breach, and to impose penalties. We lack similar powers. It would also be reasonable for Mr X to go to court to seek damages in the event that any breach may have affected his commercial interests.
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St Helens Metropolitan Borough Council (25 017 824)
Statement Closed after initial enquiries Planning applications 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence to show any fault by the Council wrongly affected its decision to grant planning permission. The Council has explained in detail the reasons it considers the development acceptable and I have seen no basis for us to question its judgement on the issue.
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London Borough of Camden (25 018 025)
Statement Closed after initial enquiries Antisocial behaviour 14-Apr-2026
Summary: We will not investigate this complaint about an e-bike bay. An investigation is unlikely to achieve a different outcome for Mr X.