Decision search
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Westminster City Council (24 019 640)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the actions of a former employee of a Council-commissioned service. Complaints about their actions while employed by the Service are late and there is not a good reason for Mr X’s delay in bringing them to us. Events after the person left employment by the Service are not an administrative function of the Council, and we have no power to investigate them. In any event, we could not say any fault by the Service caused the injustice Mr X alleges.
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London Borough of Haringey (24 005 438)
Statement Upheld Allocations 20-Feb-2025
Summary: Mr X complained the Council did not complete a review of its decision on his housing allocations banding, which he requested in August 2023. The Council was at fault. It will complete the review and tell Mr X of the outcome, and pay him £300 to recognise the frustration and uncertainty he has been caused by the 15-month delay.
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Statement Upheld Other 20-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the support the Council provided to her children. The Council has upheld her complaint and provided a suitable remedy. Further investigation would not lead to a different outcome.
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Suffolk County Council (24 006 127)
Statement Upheld Special educational needs 20-Feb-2025
Summary: There was fault by the Council. The Council delayed issuing a final Education, Health and Care Plan after two annual reviews. An apology and symbolic payment remedies the injustice to the family, who had no right of appeal during the period of delay and will never know if changes to the provision in the plan might have been made.
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Surrey Heath Borough Council (24 006 878)
Statement Upheld Allocations 20-Feb-2025
Summary: There was fault by the Council, because it did not properly explain its decision to keep the complainant in the lowest priority band of the housing register, despite it appearing he should qualify for a higher band. There is no evidence this had any substantive impact on the complainant’s position, but caused some frustration, for which the Council has agreed to apologise. There is no evidence of fault in the other aspects of this complaint, which concern general delays in rehousing the complainant, officer professionalism and the Council’s level of contact with him.
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London Borough of Hammersmith & Fulham (24 007 107)
Statement Closed after initial enquiries Homelessness 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate action when he informed it he was homeless. There is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 008 625)
Statement Not upheld Other 20-Feb-2025
Summary: There is no evidence of fault by the Council in the way it conducted assessments of Mr Y care and accommodation needs, and his capacity to decide about contact with Mr X.
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Lancashire County Council (24 009 282)
Statement Upheld Other 20-Feb-2025
Summary: Mr X complained the Council stopped communicating with him in relation to his late aunt, Ms Y, without explaining its reasons why. The Council was at fault. It did not write to Mr X and tell him it would communicate with him via email. The Council has agreed to apologise to Mr X for the frustration and uncertainty it caused him.
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Tameside Metropolitan Borough Council (24 001 193)
Statement Upheld Assessment and care plan 20-Feb-2025
Summary: Mrs X complained about the care provided to her late husband, Mr Y, at the Council commissioned care home. There was fault in the care home’s failure to ensure Mr Y’s medication was reviewed when he struggled with swallowing. It has already apologised for the uncertainty this caused. It also failed to ensure it kept all Mr Y’s records. The Council has agreed to ensure the care home has taken action to prevent a recurrence of these faults. There was no fault in the way the Council identified the placement or charged Mr Y for his care.
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Grey Gables (New Milton) Ltd (24 001 663)
Statement Closed after initial enquiries Residential care 20-Feb-2025
Summary: We will not investigate Mrs X’s complaint about a care provider refusing to provide a copy of her mother in law’s contract and care invoices. This is because there is another body better placed to consider the complaint.