Decision search
Your search has 54124 results
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Bristol City Council (25 005 058)
Statement Closed after initial enquiries Charging 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to remove an annual carers personal budget it paid to Mrs B and replace it with a weekly personal budget. Any injustice is not significant enough to justify our involvement.
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Derby City Council (25 005 127)
Statement Closed after initial enquiries Other 24-Sep-2025
Summary: We cannot investigate Mr Y’s complaint about serious allegations made against him by a Council officer because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Essex County Council (25 005 351)
Statement Closed after initial enquiries Child protection 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because there is not enough evidence of fault by the Council to warrant our involvement.
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London Borough of Islington (25 005 844)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council giving her inaccurate information about her council tax. This is because it is reasonable to expect her to appeal to the Valuation Tribunal.
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Staffordshire County Council (25 006 136)
Statement Closed after initial enquiries School transport 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her child with transport to school. This is because there is not enough evidence of fault by the Council.
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Hyndburn Borough Council (25 006 358)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate this complaint about the Council sending letters meant for Miss X’s former partner to her address. This is because the complaint relates to misuse of personal data and is best placed for the Information Commissioner’s Office.
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Cheshire East Council (25 006 381)
Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2025
Summary: We will not investigate Miss Y’s complaint about highway maintenance and road closures near her home. This is because there is not enough evidence of fault to justify investigation.
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London Borough of Croydon (25 006 393)
Statement Closed after initial enquiries Allocations 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application and her unsuccessful bids on two properties in 2023. This is because the complaint is late and there are no good reasons for us to exercise discretion.
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Stockton-on-Tees Borough Council (24 020 449)
Statement Upheld Safeguarding 24-Sep-2025
Summary: We will not investigate a council and care homes over the care of Mr X, Mrs X’s husband. Mrs X says the faults in care led to her husband’s death and for distress for her. There were faults admitted by the council and care homes. However, both organisations have taken action to prevent the faults happening for other care home residents. An investigation would be unlikely to find the faults caused Mr X’s death or achieve more for Mrs X than the work the council and care homes have already carried out.
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Teesside Healthcare (24 020 449a)
Statement Closed after initial enquiries Care and treatment 24-Sep-2025
Summary: We will not investigate a council and care homes over the care of Mr X, Mrs X’s husband. Mrs X says the faults in care led to her husband’s death and for distress for her. There were faults admitted by the council and care homes. However, both organisations have taken action to prevent the faults happening for other care home residents. An investigation would be unlikely to find the faults caused Mr X’s death or achieve more for Mrs X than the work the council and care homes have already carried out.