Decision search
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Statement Closed after initial enquiries Other 04-Oct-2024
Summary: We will not investigate this complaint that the Council’s social workers have been at fault in the management of the complainant’s daughter’s case. Part of the complaint is late and there are no grounds to investigate it now. We will not investigate the later matters because they can be considered in Court, or are closely related to matters the Court will decide.
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Shropshire Council (24 007 665)
Statement Closed after initial enquiries Special educational needs 04-Oct-2024
Summary: We cannot investigate this complaint about the production and content of the complainant’s daughter’s Education Health and Care Plan. The complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the matter outside the Ombudsman’s jurisdiction.
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North Warwickshire Borough Council (24 007 112)
Statement Closed after initial enquiries Enforcement 03-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to ensure a development site is progressed according to planning conditions. The Council confirmed it is working with the relevant bodies to achieve compliance and discharge the planning condition. We consider that further investigation will not lead to a different outcome.
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Surrey County Council (23 016 746)
Statement Not upheld School transport 03-Oct-2024
Summary: Mr X complained about how the Council considers school transport applications for children in his village, and how it considered his extenuating circumstances. We do not find fault with how the Council assesses these applications or how it responded to Mr X’s application and appeals.
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Manchester City Council (23 018 266)
Statement Upheld Homelessness 03-Oct-2024
Summary: Mr X complained about how the Council handled his homelessness applications. He said the Council’s actions impacted his mental health. There was fault in the way the Council was not clear why it offered Mr X accommodation, did not accept a review request and delays in the complaint process. The fault we identified raised Mr X’s expectations and he was frustrated by the delays. The Council should apologise, make a financial payment and provide guidance to relevant staff.
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North Yorkshire Council (23 019 825)
Statement Upheld Special educational needs 03-Oct-2024
Summary: Mrs X complains that the Council failed to provide alternative education provision to her daughter, Y. The Council is at fault as it failed to consider if it had a duty under section 19 of the Education Act to make alternative provision for Y. This fault caused distress and uncertainty to Mrs X but did not cause Y to miss education provision. The Council has agreed to remedy the injustice to Mrs X.
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London Borough of Newham (24 001 312)
Statement Upheld Allocations 03-Oct-2024
Summary: Miss X complained the Council failed to rehouse her to a larger property on medical grounds and failed to properly respond to her complaint. The Council was not at fault when it decided Miss X did not have a medical need for an extra bedroom. It accepted it was at fault for placing Miss X on a shortlist for an unsuitable property and for a delay in responding to her complaint. It apologised and offered to make a payment to Miss X. We consider this a suitable remedy.
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Hinckley & Bosworth Borough Council (23 009 862)
Statement Upheld Planning applications 03-Oct-2024
Summary: Ms X complained about the Council’s consideration of planning applications, failure to take enforcement action and delayed complaint responses. We have found fault which caused Ms X avoidable frustration and time and trouble but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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Bristol City Council (23 010 610)
Statement Not upheld Planning applications 03-Oct-2024
Summary: X complained about how the Council handled a planning application for development on land near X’s home. We did not investigate further, because we were unlikely to find X was caused a significant injustice or show the outcome of the Council’s planning decision would have been different.
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Birmingham City Council (23 013 601)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Oct-2024
Summary: We will not investigate this complaint. On the central point about alleged failure to obey a court order, Mr X can reasonably take court action. We cannot consider actions related to the Council’s management of social housing. Whether Mr X should receive his court costs and compensation are properly matters for the courts, not us.