Decision search
Your search has 50691 results
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Tameside Metropolitan Borough Council (24 007 084)
Statement Closed after initial enquiries Other 03-Oct-2024
Summary: We will not investigate this complaint about alleged failings by the Council with respect to the provision of child social support, its formal assessments, or compliance with data protection legislation. This is because the complainant’s complaint has yet to complete all three stages of the statutory children’s complaints procedure. Further, he could reasonably complain to the Information Commissioner about issues of non-compliance with data protection legislation.
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Wirral Metropolitan Borough Council (24 007 089)
Statement Closed after initial enquiries Noise 03-Oct-2024
Summary: We will not investigate this complaint about the way the Council dealt with reports of breaches of working hours and noise. There is not enough evidence of fault in the way the Council considered the reports to justify an investigation.
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Surrey County Council (24 006 123)
Statement Closed after initial enquiries Alternative provision 02-Oct-2024
Summary: We cannot investigate this complaint about the Council’s refusal to issue an Education Health and Care Plan for Y as Mr X has appealed that decision. We will not investigate the Council’s decision that it did not have a duty to provide alternative education because there is insufficient evidence of fault to justify our involvement.
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Stafford Borough Council (24 007 507)
Statement Closed after initial enquiries Planning applications 02-Oct-2024
Summary: We will not investigate this complaint about the way the Council decided to refuse to allow Mr X to speak at a planning committee meeting and about the way it considered his complaint. We have not seen enough evidence of fault in the Council’s actions. Nor do we consider Mr X has suffered a significant personal injustice which warrants an investigation.
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London Borough of Hammersmith & Fulham (23 015 796)
Statement Upheld Homelessness 02-Oct-2024
Summary: Miss X complained about the Council’s actions regarding her temporary homeless accommodation, linked to costs of running a dehumidifier at one property and the suitability of a second property she later moved to. There was evidence of fault in the condition of the first property. The Council has already apologised and made payments to Miss X for electricity costs and to remedy the injustice caused by the issues. There was no fault in how the Council conducted a suitability review on the second property. I am satisfied any injustice to Miss X has already been remedied.
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Southampton City Council (23 018 411)
Statement Upheld Licensing 02-Oct-2024
Summary: Mrs B complained the Council failed to properly deal with her concerns about her neighbour running an unlicensed home boarding business for dogs and the noise disturbance this has caused. She also says the Council delayed handling her complaint about the matter. We do not find fault with the way the Council handled Mrs B’s concerns about the boarding business and the noise disturbance. However, it was at fault for its delay in responding to Mrs B’s complaint. The Council has agreed to apologise to Mrs B to remedy her injustice.
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Devon County Council (23 020 178)
Statement Upheld Alternative provision 02-Oct-2024
Summary: Mrs X complained the Council delayed completing her daughter, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 19 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 22 weeks after it received the EP advice. This caused Mrs X distress and delayed Y’s access to the specialist provision specified in the final Plan by around half a term. The Council agreed to make payments to Mrs X to acknowledge this injustice.
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London Borough of Brent (23 021 205)
Statement Upheld Disabled facilities grants 02-Oct-2024
Summary: Mr X complained about how the Council decided what to include in a Disabled Facilities Grant to adapt his father, Mr Y’s, home to meet his needs. The Council was at fault for not including making two doorways wider in its list of works. We cannot investigate much of the rest of the complaint because Mr X complained to us too late.
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London Borough of Croydon (24 000 447)
Statement Closed after initial enquiries Allocations 02-Oct-2024
Summary: We will not investigate this complaint about the Council’s consideration of his housing register application. This is because there is insufficient evidence of fault to justify our involvement.
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South Gloucestershire Council (23 011 505)
Statement Upheld Trees 02-Oct-2024
Summary: We will not investigate this complaint about a delay by the Council in doing tree work because the trees have now been removed.