Decision search
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Statement Closed after initial enquiries Other 08-Oct-2024
Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.
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Cornwall Partnership NHS Foundation Trust (24 008 253a)
Statement Closed after initial enquiries Mental health services 08-Oct-2024
Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.
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NHS Cornwall and Isles of Scilly ICB (24 008 253b)
Statement Closed after initial enquiries Mental health services 08-Oct-2024
Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.
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Cheshire West & Chester Council (24 008 367)
Statement Closed after initial enquiries Child protection 08-Oct-2024
Summary: We cannot investigate Miss X’s complaint. It lies outside our jurisdiction because it is about matters that have been subject to court proceedings. We have no discretion to consider it.
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Suffolk County Council (24 008 471)
Statement Closed after initial enquiries Looked after children 08-Oct-2024
Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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East Riding of Yorkshire Council (24 007 143)
Statement Closed after initial enquiries Councillor conduct and standards 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s delay in dealing with a complaint about the conduct of two councillors. We consider that further investigation will not lead to a different outcome.
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W C S Care Group Ltd (23 017 145)
Statement Not upheld Residential care 07-Oct-2024
Summary: There is no evidence the actions of the care provider caused injustice to Ms A. There was a family dispute which care home staff sought to manage in the best interests of the late Mrs X, for whom they had a caring responsibility.
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Walsall Metropolitan Borough Council (23 018 336)
Statement Closed after initial enquiries Child protection 07-Oct-2024
Summary: We will not investigate Mrs X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
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Westmorland and Furness Council (23 018 611)
Statement Not upheld Domiciliary care 07-Oct-2024
Summary: Mr F complains about the homecare provided to his mother and that the Council referred him to the office of the public guardian. We found no fault.
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West Sussex County Council (23 019 454)
Statement Upheld Special educational needs 07-Oct-2024
Summary: Miss F complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide her with a suitable full-time education when she was unable to attend school due to ill health. There was delay in issuing the plan. The Council should make a payment to Miss F to remedy the uncertainty and distress that caused. There was no fault in the provision of alternative education.