Decision search
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Hampshire County Council (23 019 576)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Mrs X complained the Council misled her and wrongly said her child had been offered a place at a school. Mrs X said this meant she and her child had prepared to start at this school but it was in vain. She said it caused unnecessary and avoidable distress, frustration and uncertainty. We find the Council at fault, and this caused injustice. The Council has already apologised. It has also agreed to make a payment to Mrs X to reflect the level of injustice caused.
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London Borough of Wandsworth (23 019 974)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Mr Y complains the Council did not properly consider his family’s circumstances when it looked at his appeal for D to receive taxi transport to school. In our view there is procedural fault in how the Council handled D’s school transport application and appeal and it has agreed to implement the actions listed at the end of this statement to remedy the injustice caused by fault.
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North Yorkshire Council (23 020 059)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Mrs X complained the Council failed to provide her child, W, with the special educational provision in their Education, Health and Care Plan. The Council was at fault. The Council has already made Mrs X a suitable remedy to acknowledge W’s injustice. It will also apologise to Mrs X and issue a staff reminder.
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Nottingham City Council (23 020 647)
Statement Upheld Assessment and care plan 08-Oct-2024
Summary: There was a year’s delay by the Council in arranging the financial affairs of a person without capacity when family members with power of attorney stood down. This was fault and caused unnecessary concern, time and trouble. The Council will apologise, progress the application for deputyship, keep Ms X informed and ensure expenses are reimbursed when the deputyship is in place. The complaint is upheld.
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Bournemouth, Christchurch and Poole Council (23 020 827)
Statement Upheld Other 08-Oct-2024
Summary: Mr X complained about how the Council handled his request for a loan to cover rent and deposit under the Council’s rent deposit scheme when he moved into private rented accommodation. Mr X said unclear advice from a housing officer meant he borrowed the money from a friend to cover the payments which the Council subsequently refused to reimburse. There was no fault in how the Council applied its scheme or how it explained the scheme to Mr X. However, the Council was unclear and contradictory in its complaint responses when explaining why it would not reimburse the money. The Council has agreed apologise to Mr X for the confusion it caused him.
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London Borough of Lewisham (23 020 835)
Statement Closed after initial enquiries Special educational needs 08-Oct-2024
Summary: Miss X complains about the Council’s decision to cease to maintain her son, Y’s, EHCP and a failure to inform of a change in Y's caseworker. We cannot investigate Mr X’s complaint about the Council’s decision to cease to maintain Y’s EHCP. Y had a right of appeal to the SEND Tribunal to appeal the Council’s decision to cease to maintain their EHCP, and this means the matter is out of our jurisdiction. Further, the Council has apologised to Miss X and reminded local settings of its expectations in order to ensure information is correctly shared in future.
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Salford City Council (23 021 300)
Statement Not upheld Council tax 08-Oct-2024
Summary: Ms X complains about the handling of her Council Tax account and the Council’s failure to make reasonable adjustments in its communication with her. We have concluded our investigation having not made a finding of fault. Whilst we acknowledge confusion with Ms X’s billing, this could not be attributed to the actions of the Council. The evidence demonstrates it was acting on information received from the DWP. Further, we have not found a basis to criticise the Council’s actions with regards to Ms X’s complaint about reasonable adjustments.
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Transport for London (24 000 666)
Statement Upheld Traffic management 08-Oct-2024
Summary: Dr X complained how the Authority handled his applications for the Ultra Low Emission Zone scrappage scheme. We find the Authority was at fault for how it handled Dr X’s applications and for its failure to correctly advise him about what documents were acceptable. The Authority has accepted our recommendations to address the injustice caused by fault.
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Wigan Metropolitan Borough Council (23 007 675)
Statement Closed after initial enquiries Looked after children 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s actions in relation to contact with and the welfare of the complainant’s daughter. This is because our intervention would not add to the investigation which has already been carried out, or lead to a different outcome.
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London Borough of Croydon (23 013 594)
Statement Upheld Planning applications 08-Oct-2024
Summary: Mr X complained about the Council’s response to his reports of breaches of planning control at a neighbouring property which he says has resulted in a loss of light, privacy and amenity. We find the Council at fault for delays in its investigation and for not keeping Mr X updated. The Council has agreed to apologise, make a payment to reflect the injustice to Mr X, finalise its investigation and act to prevent recurrence.