Decision search
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London Borough of Hackney (23 014 693)
Statement Closed after initial enquiries Parking and other penalties 08-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to introduce a Low Traffic Neighbourhood in her area and its refusal to act to increase availability of parking during the building works. Part of the complaint is late and investigating the remaining issues Ms X complained about would not lead to a different outcome.
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London Borough of Redbridge (24 001 905)
Statement Upheld Special educational needs 08-Oct-2024
Summary: having decided to issue an Education, Health and Care (EHC) Plan for Mr F’s son, B, the Council should have issued the final Plan by 17 May 2024. The Council has not yet issued the final Plan. We have recommended a symbolic payment to acknowledge the injustice this causes.
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West Sussex County Council (24 002 004)
Statement Closed after initial enquiries Assessment and care plan 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s consideration of a request for ceiling lift hoist to support Mr X’s son. It is unlikely we would find fault.
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Statement Upheld Special educational needs 08-Oct-2024
Summary: Miss X complained the Council failed to provide her child, Y, with appropriate education and provision in line with Y’s Education, Health and Care Plan. The Council was at fault which caused Miss X and Y frustration and distress and meant Y missed out on some education provision. The Council should apologise and make a payment to Miss X.
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East Sussex County Council (24 002 801)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Ms X complained the Council failed to put in place suitable education for her child when they were unable to attend school. Ms X said her child has missed out on education. We have found the Council at fault. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X for the distress caused and to acknowledge the loss of education to her child.
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London Borough of Sutton (24 002 973)
Statement Closed after initial enquiries Domiciliary care 08-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council not sourcing suitable carers for her when she needed help with showering. She says the carers did not hold enhanced disclosure and barring service clearance. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Shropshire Council (24 005 876)
Statement Closed after initial enquiries Charging 08-Oct-2024
Summary: We will not investigate this complaint about quality of care and an incident in 2021, and the Council’s delay until 2023 in pursuing payment for outstanding care fees. There is not a good reason for the delay in the events of 2021 being brought to the Ombudsman. Investigation by us into later events would not achieve the outcome Ms X seeks.
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Lancashire County Council (24 006 019)
Statement Closed after initial enquiries Charging 08-Oct-2024
Summary: We will not investigate Mr X’s complaint about charges for his mother’s care home stay because there is insufficient evidence of fault by the Council to justify our involvement..
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North Tyneside Metropolitan Borough Council (24 003 797)
Statement Closed after initial enquiries Child protection 08-Oct-2024
Summary: We will not investigate this complaint that the Council was at fault in passing information about her to the health service without her consent. This is because there is no prospect that investigation would find fault on the Council’s part.
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Leicestershire County Council (24 006 727)
Statement Closed after initial enquiries Assessment and care plan 08-Oct-2024
Summary: We will not investigate Ms X’s complaint the Council reduced her personal budget. There is not enough evidence of fault to justify our involvement.