Decision search
Your search has 50691 results
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London Borough of Barnet (23 020 088)
Statement Not upheld Homelessness 07-Oct-2024
Summary: Miss X complains the Council offered her accommodation out of borough in an unsafe area. We do not find fault with the Council as it followed the relevant law and guidance.
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London Borough of Tower Hamlets (23 021 240)
Statement Closed after initial enquiries Local welfare payments 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to make reasonable adjustments to assist him to make an application for support. The Council upheld the complaint, apologised to Mr X and took action to improve its services. Further investigation would not lead to a different outcome.
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Leicestershire County Council (23 021 493)
Statement Upheld Assessment and care plan 07-Oct-2024
Summary: Mr & Mrs X complain the Council is failing to meet their needs as carers for their two children. The Council accepts it did not give Mrs X four weeks’ notice before reducing her carer’s personal budget. The Council needs to apologise and make a symbolic payment to Mrs X for the distress this caused. The Council was not at fault over the way it assessed Mr & Mrs X’s needs as carers. It has been open to them to work with the Council to agree support plans which meet their needs.
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North Norfolk District Council (24 000 216)
Statement Upheld Other 07-Oct-2024
Summary: Miss X complained the Council and its contractor did not act on her report and resulting complaints about a contractor breaking a window at her home. We found fault by the Council because it did not keep sufficient oversight of this matter or reply to Miss X’s complaints. The Council has agreed to apologise to Miss X, make a symbolic payment and resolve the matter.
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Statement Closed after initial enquiries Planning applications 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of the validation process for the complainant’s listed building applications. There is not enough evidence of fault by the Council, and it is reasonable to expect the complainant to have appealed to the Planning Inspector about the validation requirements.
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Mansfield District Council (24 001 056)
Statement Not upheld Allocations 07-Oct-2024
Summary: Mr X complains the Council has not properly considered his housing priority. The Council is not at fault.
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Peterborough City Council (24 001 089)
Statement Not upheld Transport 07-Oct-2024
Summary: There was no fault in how the Council considered Mr B’s blue badge application. Although it disregarded some evidence, it has fully explained why it did so. In the absence of any fault in the Council’s decision-making, we have no power to question the decision itself.
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London Borough of Haringey (24 001 278)
Statement Closed after initial enquiries Charging 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council closing his care account. Further investigation would not lead to a different outcome.
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Leeds City Council (24 001 391)
Statement Not upheld Special educational needs 07-Oct-2024
Summary: Ms X complained about delays during the process of her child’s Education, Health and Care Plan. The Council apologised and offered a remedy that Ms X accepted. We have ended our investigation as further investigation would not lead to a different outcome.
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London Borough of Ealing (23 011 160)
Statement Upheld Allocations 07-Oct-2024
Summary: Miss X complained about the way the Council dealt with her housing application. We found no fault in the way the Council made its decision. However, we found fault with the Council’s delay in completing a review. This caused frustration to Miss X and the Council will apologise for this and make service improvements.