Decision search
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Northumberland County Council (24 004 922)
Statement Closed after initial enquiries Allocations 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s allocation of housing to a homeless applicant in 2023. It was reasonable for Miss X to ask for a review of suitability when the property was offered.
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Swindon Borough Council (24 005 078)
Statement Closed after initial enquiries Homelessness 07-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s offer of shared interim accommodation because there is insufficient evidence of fault to justify our involvement.
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North Yorkshire Council (24 005 180)
Statement Closed after initial enquiries Other 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s decisions relating to road warning signs. There is no evidence Mr X has been caused a significant personal injustice that would justify an investigation.
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London Borough of Waltham Forest (23 006 166)
Statement Upheld Domiciliary care 07-Oct-2024
Summary: Ms X complains the Council’s care provider, Reline Care, consistently failed to meet her needs, causing her significant distress. Based on the evidence seen so far, the care and support planning was poor and failed to explain how Ms X’s needs would be met by the support put in place. Reline Care did not update its own support plans and some of its support fell below the accepted standard. However, there is not enough evidence to say these faults caused injustice to Ms X which requires a remedy.
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Hampshire County Council (24 008 627)
Statement Closed after initial enquiries Highway repair and maintenance 07-Oct-2024
Summary: We will not investigate this complaint about highway repair and maintenance because decide there is not enough evidence of fault to justify investigating.
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Wakefield City Council (24 006 798)
Statement Upheld Other 07-Oct-2024
Summary: We upheld this complaint, and the Council has agreed to resolve the complaint early by taking the complaint through the children’s statutory complaints procedure. It also agreed to apologise to Ms X and pay her £200 to acknowledge the frustration caused by the delay. We did not investigate Ms X’s substantive complaint about the involvement of the Council’s children’s services because the Council agreed to progress the complaint through the statutory children’s complaints procedure.
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Sefton Metropolitan Borough Council (24 007 007)
Statement Closed after initial enquiries Special educational needs 07-Oct-2024
Summary: We will not investigate Ms X’s complaint about education provided to her child, Y since September 2023. Ms X had a right of appeal to a tribunal about the school placements named in Y’s Education, Health and Care Plans and it was reasonable for her to use her appeal rights.
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Cumberland Council (24 006 929)
Statement Closed after initial enquiries Assessment and care plan 07-Oct-2024
Summary: We will not investigate this complaint about an occupational therapy assessment for adult social care. This is because there is not enough evidence of fault in the process the Council followed to decide how to meet Ms B’s needs. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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Kent County Council (24 006 976)
Statement Closed after initial enquiries Disabled children 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s refusal of a blue badge application for Miss X’s child. There is not enough evidence of fault by the Council to warrant our further involvement.
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Essex County Council (24 010 254)
Statement Upheld Special educational needs 07-Oct-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.