Decision search
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Brighton & Hove City Council (24 007 807)
Statement Closed after initial enquiries Traffic management 14-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to replace wooden posts on a grass verge close to his home. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Havering (24 007 680)
Statement Upheld Safeguarding 14-Oct-2024
Summary: We will not investigate this complaint about failures to support and protect a vulnerable adult. This is because there is not enough evidence of fault as nobody raised safeguarding concerns to the Council and no safeguarding concerns were obvious to Council officers. The Council has apologised to the complainant for failures in staffing and displaying contact numbers making it difficult for him to contact the Council in an emergency. The Council has acted to improve its future service. It is unlikely the Ombudsman would add to the Council’s investigation or reach a different outcome.
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South Kesteven District Council (24 007 614)
Statement Closed after initial enquiries Enforcement 14-Oct-2024
Summary: We will not investigate this complaint about planning permission because there is no evidence of fault by the Council.
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West Sussex County Council (24 012 045)
Statement Closed after initial enquiries Parking and other penalties 14-Oct-2024
Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Council tax 14-Oct-2024
Summary: We will not investigate Mr B’s complaint that the Council’s council tax premium for second homes discriminates against him. This is because: this policy can only be challenged by judicial review; Mr B may appeal to the Valuation Tribunal if he considers his property should be given an exemption; and, Mr B may pursue his discrimination claim at court.
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Worcestershire County Council (24 012 338)
Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Leeds City Council (23 018 314)
Statement Upheld Other 13-Oct-2024
Summary: the Council delayed contacting Mrs B about the funds from her late brother’s estate, delayed providing a breakdown and provided incorrect calculations. The remedy the Council has already offered, plus an apology and payment to Mr C is satisfactory remedy.
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Cambridgeshire County Council (23 018 701)
Statement Closed after initial enquiries School admissions 13-Oct-2024
Summary: We stopped investigating Miss X's complaint about a school admissions appeal. This is because we cannot investigate complaints about admissions to academies.
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Leeds City Council (23 019 778)
Statement Upheld Special educational needs 13-Oct-2024
Summary: Miss B complains about the Council’s decision not to assess her son for an Education, Health and Care Plan (EHC Plan), and the Council’s subsequent delays in carrying out an EHC needs assessment and issuing an EHC Plan after she later applied again. She also complains the Council failed to consider relevant information during the assessment process and when issuing the EHC Plan. There was fault by the Council in the way it did not meet statutory timescales during the EHC Plan process. Because of this, Miss B suffered distress and frustration, and the Council’s failure to meet statutory timescales delayed her appeal rights to the Tribunal. Miss B’s son missed out on provision and support. The Council will apologise to Miss B and her son, make a symbolic payment, and provide staff training.
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Cumberland Council (23 020 066)
Statement Upheld Council tax 13-Oct-2024
Summary: Miss D complained the Council failed to contact her when it did not receive her payments for council tax. We find the Council was at fault for failing to have a process in place when it did not receive Miss D’s council tax payments. The Council has agreed to our recommendations to address the injustice caused by fault.