Decision search
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Swindon Borough Council (24 002 412)
Statement Upheld Refuse and recycling 13-Oct-2024
Summary: Mr X complained the Council repeatedly failed to collect his domestic waste and failed to resolve the reasons behind the missed collections. The Council was at fault, which caused Mr X frustration and distress. The Council has agreed to apologise to Mr X, carry out monitoring of future collections, and review Mr X’s bin allocation.
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Stoke-on-Trent City Council (24 003 559)
Statement Closed after initial enquiries Safeguarding 13-Oct-2024
Summary: We will not investigate Miss X’s complaint about how the Council considered her mother’s care and support needs. There is not enough evidence of fault and the Council have already addressed the issues it needed to have done, so we could not add anything to its investigation.
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Hertfordshire County Council (23 000 841)
Statement Upheld Special educational needs 13-Oct-2024
Summary: Mr X complains the Council did not deal properly with his son Y’s education. The Council is at fault because it delayed dealing with funding levels and delayed issuing an Education Health and Care Plan (EHCP). Y has not had an updated EHCP, has missed special educational needs provision and remains uncertain whether he may have missed further provision. The Council should apologise and pay Mr X £1000 for distress and uncertainty, pay Mr X £600 for missed provision and issue a final EHCP.
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Birmingham City Council (23 011 319)
Statement Upheld Housing benefit and council tax benefit 13-Oct-2024
Summary: There was fault by the Council. It made mistakes when it administered overpayments of housing benefit, it did not explain the process properly to Mr B, and gave him wrong information. This caused him uncertainty and distress, but did not disadvantage him financially. In fact, Mr B has benefited from the Council’s mistakes. The Council has apologised to Mr B. This is a suitable remedy for Mr B’s complaint.
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Birmingham City Council (23 012 345)
Statement Upheld Assessment and care plan 13-Oct-2024
Summary: Ms X, on behalf of her mother, Mrs Z, complained the Council failed to meet her care needs as it did not provide night-time care causing distress. The Council has not properly assessed whether Mrs Z has eligible night-time care needs and has provided contradictory information about what an additional five hours of direct payments were for. A suitable remedy is agreed.
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Westmorland and Furness Council (24 004 574)
Statement Upheld Charging 13-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council charging her mother for care and support which was not needed. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Croydon (24 005 318)
Statement Closed after initial enquiries Assessment and care plan 13-Oct-2024
Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.
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Croydon Health Services NHS Trust (24 005 318a)
Statement Closed after initial enquiries Other 13-Oct-2024
Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.
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Calderdale Metropolitan Borough Council (24 005 908)
Statement Closed after initial enquiries Noise 13-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of dog barking from a neighbouring property. This is because the Council has now spoken to Mr X and he has confirmed the situation is much improved and he is satisfied the Council’s case can be closed and reopened if there is further disturbance.
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Worcestershire County Council (24 006 044)
Statement Upheld Assessment and care plan 13-Oct-2024
Summary: We have upheld Mr X’s complaint on behalf of his son, Mr Y, about his adult social care support package. The Council has agreed to resolve the complaint early by completing a review of Mr Y’s care and support plan.