Decision search
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London Borough of Lambeth (23 008 937)
Statement Upheld Homelessness 14-Oct-2024
Summary: We found serious failings in the way the Council considered Miss X’s needs as a vulnerable homeless person with children. It failed to arrange suitable accommodation for the family who have complex needs due to their disabilities. This continues to cause significant injustice to Miss X and her children. The Council has agreed remedies for Miss X and her children along with service improvements.
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City of York Council (23 011 844)
Statement Upheld Other 14-Oct-2024
Summary: We found fault by the Council on Mr Y’s complaint about its failures for several years to ensure his son attended school. It failed to send him copy minutes promptly, delayed, failed to follow its own Practice Standards, and had weak management oversight. This caused him and his son distress. The agreed action remedies the injustice caused.
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West Northamptonshire Council (23 013 395)
Statement Closed after initial enquiries Special educational needs 14-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education, Health, and Care needs assessment for her son and in issuing a final Plan. Or the Council’s failure to identify a suitable school or provide alternative educational provision or the therapeutic provision specified in her son’s EHC Plan. This is because her complaint is late and Mrs X has exercised her right of appeal to the Special Educational Needs and Disability Tribunal.
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Essex County Council (24 004 268)
Statement Upheld School transport 14-Oct-2024
Summary: Ms X complained the Council delayed providing her child a travel pass which she had paid for. As a result Ms X had to take her child to school and was only able to use the travel pass for one of the eight weeks it covered. We have found the Council at fault, however it agreed to reimburse Ms X for her travel costs which remedies the injustice caused.
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North Yorkshire Council (24 005 214)
Statement Closed after initial enquiries Child protection 14-Oct-2024
Summary: We will not investigate this complaint about the Council’s Care Planning and Support Team and its involvement with Mr X’s family. An investigation would be unlikely to add anything to the responses the Council has already sent. The law also prevents us from considering matters which have been or could be raised in court. Other bodies are better placed to consider some parts of Mr X’s complaint.
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South Gloucestershire Council (24 005 738)
Statement Closed after initial enquiries Homelessness 14-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision Mr X is intentionally homeless. It is reasonable for him to use his right to appeal the matter to the county court.
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City of Bradford Metropolitan District Council (24 006 043)
Statement Closed after initial enquiries Parking and other penalties 14-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to remove parking restrictions on his road for the benefit of the residents who live there. This is because there is not enough evidence of fault to warrant investigation.
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Kingston Upon Hull City Council (24 006 478)
Statement Upheld Friends and family carers 14-Oct-2024
Summary: Ms X complained the Council did not consider her complaint about Special Guardianship and foster payments for a child she cares for through the children’s statutory complaint procedure. The Council was at fault for failing to consider Ms X’s complaint through the children’s statutory complaint procedure. The Council will apologise and pay Ms X a symbolic amount to recognise the frustration caused to her, and consider her complaint through the correct procedure.
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City of Wolverhampton Council (24 006 637)
Statement Closed after initial enquiries Other 14-Oct-2024
Summary: We will not investigate this complaint about the Council issuing a certificate of lawfulness for the proposed change of use of a property in the complainant’s local area. There is not enough evidence of fault by the Council, and we cannot achieve the outcome the complainant is seeking.
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Great Yarmouth Borough Council (24 006 654)
Statement Upheld Allocations 14-Oct-2024
Summary: We will not investigate this complaint about a housing application. At our invitation, the Council has agreed a suitable remedy for failing to reply to some of Mr X’s emails. On other points of the complaint either there is no fault, or we could not achieve more than the Council is now offering to do.