Decision search
Your search has 49843 results
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London Borough of Enfield (24 012 715)
Statement Closed after initial enquiries Council tax 04-Nov-2024
Summary: We will not investigate this complaint about the application of a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Westmorland and Furness Council (24 013 551)
Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about damage to his property. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to determine the Council’s liability for the damage to his property.
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Hertfordshire County Council (24 013 561)
Statement Closed after initial enquiries Other 04-Nov-2024
Summary: Mr X says the Council has failed to respond to his request for information made over six months ago. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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Calderdale Metropolitan Borough Council (23 017 990)
Statement Upheld Assessment and care plan 04-Nov-2024
Summary: Mr Y complained about the frequent changes in social worker and delays with progressing and supporting him to source appropriate long term accommodation for him. We found some fault in the Council’s actions causing injustice to Mr Y. However, we also note the complexity of Mr Y’s case and several factors affecting the Council’s ability to progress the case. The Council has agreed to our recommendations to remedy the injustice caused.
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Staffordshire County Council (23 020 424)
Statement Upheld Special educational needs 04-Nov-2024
Summary: We have completed our investigation. The Council was at fault. It did not provide Miss X’s child, B, with education, while out of school. It did not properly assess B’s welfare during this time and failed to review B’s Education, Health, and Care (EHC) Plan in a timely manner. It should apologise to Miss X, award a symbolic payment to her, and carry out a review of internal policy.
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London Borough of Lambeth (23 020 068)
Statement Upheld Private housing 04-Nov-2024
Summary: Miss X complained the Council failed to properly investigate or take appropriate action in relation to issues of disrepair in her privately rented property. We found the Council’s failure to inspect the reported disrepair at Miss X’s property in the Autumn of 2023 is fault. As is the failure to properly consider and record its decisions in relation to Miss X’s homelessness application. These faults have caused Miss X an injustice.
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Royal Borough of Greenwich (23 021 130)
Statement Closed after initial enquiries Other 04-Nov-2024
Summary: We will not investigate this complaint about the Council’s response to a debt Ms X said the Council owed to her organisation. It would be reasonable to expect Ms X to have pursued this debt through the civil courts.
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Peterborough City Council (24 000 062)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Ms X complained the Council failed to provide formal education for her child until April 2023. Ms X complained the education provided since April 2023 has not been suitable full-time education. We found fault with the education provided by the Council from January 2023 to the end of the 2023/2024 academic year. We also found fault with the way in which the Council handled Ms X’s complaint. The Council agreed to apologise to Ms X and pay her £2,000 for her child’s missed education. The Council also agreed to pay Ms X £150 for the frustration and inconvenience caused through its handling of her complaint.
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City of Doncaster Council (24 000 117)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Mrs X complained the Council failed to provide suitable education to her daughter and did not check on her wellbeing after she was permanently excluded from school. Mrs X says the Council’s actions caused avoidable distress to her daughter and the family, and meant her daughter missed out on education. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and make service improvements.
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London Borough of Bromley (24 001 796)
Statement Upheld School transport 04-Nov-2024
Summary: Ms X complained about the Council’s decision to suspend her child, Y, from school transport. The Council accepts it should not have suspended Y and failed to consult Ms X. The Council has agreed to make a payment to Ms X and train its staff to prevent a recurrence of its mistake.