Decision search
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Stevenage Borough Council (23 019 359)
Statement Upheld Allocations 05-Nov-2024
Summary: Miss X complained about the way the Council dealt with her housing application. We found no fault in the way the Council made its decision. However, we found fault with the Council’s failure to assess if she was homeless. This caused uncertainty to Miss X. The Council will apologise for this and consider her case again.
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London Borough of Brent (23 019 377)
Statement Upheld Looked after children 05-Nov-2024
Summary: Ms X complained on behalf of Y. Ms X said the statutory complaints process failed to address the injustice caused to Y by the Councils failure to provide support to them as a looked after child. There was no fault in how the Council investigated the complaint under the statutory children’s complaints procedure. We therefore have no grounds to question or reinvestigate its findings and the Council provided evidence it carried out the recommendations made. However, the Council was at fault for delay in completing the stage 2 investigation and delay in holding the stage 3 review panel. The Council will apologise, pay Y a symbolic payment and act to improve its services.
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Suffolk County Council (23 019 930)
Statement Upheld Alternative provision 05-Nov-2024
Summary: the Council delayed putting in place education for Miss B’s daughter, failed to put in place sufficient education, failed to put in place some of the provision in her daughter’s education, health and care plan and delayed completing the annual review for that plan. An apology, allocation of a budget to be used for Miss B’s daughter’s benefit, payment to Miss B and reminder to officers is satisfactory remedy.
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Slough Borough Council (23 020 898)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Nov-2024
Summary: We will not investigate this complaint about an alledged failing by the Council to refer housing benefit appeals to the independent benefits tribunal. This is because the Council has confirmed the matters raised will be subject to appeals by the tribunal. On this basis, further investigation would not lead to a different achieve outcome.
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London Borough of Bexley (23 021 007)
Statement Upheld Special educational needs 05-Nov-2024
Summary: Mr X complains the Council has failed to provide his son, Y, with suitable alternative education and the content of his Education, Health and Care Plan since January 2022. Mr X says this has caused Y and his family distress and Y has missed out on his education. Mr X wants the Council to put a plan in place to allow Y to receive an appropriate education and return to school. We have found fault in the actions of the Council for delays in putting place Section 19 provision and responding to Mr X’s complaint. The Council has already apologised for this so we have not recommended any remedy.
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Darlington Borough Council (24 000 558)
Statement Upheld Antisocial behaviour 05-Nov-2024
Summary: Mr X complained the Council lost evidence, delayed and didn’t adequately investigate his reports of noise nuisance from a barking dog. The Council has not retained all the documents relating to this case causing frustration and uncertainty. However, the Council has now investigated the complaints and found no evidence of a statutory nuisance.
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Midshires Care Limited (24 001 994)
Statement Upheld Charging 05-Nov-2024
Summary: The care provider did not apply the contract terms properly and has now agreed to refund the relevant notice period. The care provider has also now apologised to Mrs X for its handling of this matter and offered a sum recognising the time, trouble and distress she was caused in pursuing this.
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Royal Borough of Windsor and Maidenhead Council (24 003 251)
Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2024
Summary: We will not investigate Mr X’s complaint about delay with adaption works completed under a disabled facilities grant. He says this was caused by delayed payments. He also complains about the Council’s decision to partially refund him for the services of a surveyor which he considered unnecessary. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Transport for London (24 007 720)
Statement Closed after initial enquiries Public transport 05-Nov-2024
Summary: We will not investigate this complaint about the way Transport for London responded to a complaint about an advert on the underground. This is because there is insufficient evidence of fault by Transport for London and because the complainant could complain to the Advertising Standards Authority.
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Hartlepool Borough Council (24 007 866)
Statement Closed after initial enquiries Assessment and care plan 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to end adult social care involvement. There is not enough evidence of fault to justify our involvement.