Decision search
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Lancashire County Council (24 005 108)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Mrs X complains about delay in the education, health and care plan process for her son. Mrs X says the Council failed to meet statutory timescales and failed to respond to her communications. The Council has agreed to apologise, make a payment to Mrs X and issue a reminder to officers as a satisfactory remedy.
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London Borough of Bromley (24 005 813)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2024
Summary: We will not investigate Mr X’s complaint of discrimination relating to the installation of a bollard to prevent vehicular access over a raised kerb to his driveway. This is because the complaint is late and the issue only affects Mr X now because he chose to purchase the property with the bollard in place. We will not investigate Mr X’s complaint that the Council has failed to take similar action against others because the issue does not cause him significant injustice.
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Milton Keynes Council (24 006 195)
Statement Closed after initial enquiries Homelessness 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the support the Council gave Mr Y with his homelessness. The complaint about the period before July 2023 is late and there are no good reasons to investigate now. There is insufficient evidence of fault in the period July 2023 to May 2024 to justify our involvement. Mr Y had rights of review and appeal if he disagreed with the Council’s decision in May 2024 that he was intentionally homeless and it was reasonable for him to exercise those rights.
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Stockton-on-Tees Borough Council (24 006 208)
Statement Closed after initial enquiries Trees 04-Nov-2024
Summary: We will not investigate Mr and Mrs X’s complaint, brought by Mr Y, about the Council refusing to agree their insurance claim for damage caused by its tree to their wall, and it not properly maintaining the tree. It is reasonable for Mr and Mrs X to pursue their legal liability claim at court.
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Bath and North East Somerset Council (24 006 433)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Nov-2024
Summary: We will not investigate this complaint about the overpayment of housing benefit as there is a right of appeal to the Tribunal.
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Devon County Council (23 009 472)
Statement Not upheld Child protection 04-Nov-2024
Summary: There was no fault in the Council’s decision not to investigate Mr X’s complaint about children’s services. Mr X also complained that the Council did not fully comply with his subject access request but the Information Commissioner’s Office is best placed to consider this complaint.
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Birmingham City Council (23 003 135)
Statement Upheld Refuse and recycling 04-Nov-2024
Summary: Mr X complained the Council routinely fails to collect household waste and recycling from his area and that full and overflowing bins are left on the pavement causing an obstruction. We find the Council’s lack of transparency regarding the likelihood of the Public Space Protection Order proceeding and its failure to inform Mr X when it decided not to proceed is fault. This fault has caused Mr X an injustice.
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Braintree District Council (24 011 771)
Statement Closed after initial enquiries Planning applications 04-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Durham County Council (24 011 944)
Statement Closed after initial enquiries Council tax 04-Nov-2024
Summary: We will not investigate this complaint about court costs for council tax arrears. This is because there is insufficient evidence of fault by the Council.
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Isle of Wight Council (24 012 085)
Statement Closed after initial enquiries Special educational needs 04-Nov-2024
Summary: We will not investigate this complaint about a failure to deliver provision contained in an Education, Health and Care Plan. This is because an investigation would not add anything to the Council’s response.