Decision search
Your search has 49843 results
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Surrey County Council (24 002 523)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Mrs X complained the Council failed to follow a tribunal order and failed to put in place the special educational provision detailed in her child’s Education, Health and Care Plan. We have found the Council at fault for the delay in issuing the final Plan and failing to secure the special educational provision detailed in the Plan. The Council has agreed to apologise, reimburse financial costs and complete service improvements to remedy the injustice caused by the faults identified.
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London Borough of Croydon (24 003 028)
Statement Not upheld Other 04-Nov-2024
Summary: Mr X complained about the Council’s actions when it rented a property from him. Mr X said the Council did not review the rent and pay the rental value between June 2018 and June 2023, did not maintain the property or return it to Mr X in line with the terms of the contract. Mr X also complained about the Council’s poor communication and poor complaint handling. I have ended my investigation as Mr X could take the matter to court.
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London Borough of Barnet (24 007 569)
Statement Upheld Homelessness 04-Nov-2024
Summary: We have decided not to investigate this complaint about the priority band awarded because the Council has upheld the complaint and agreed to resolve the complaint early by providing a proportionate remedy.
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Kirklees Metropolitan Borough Council (24 007 748)
Statement Closed after initial enquiries Disabled facilities grants 04-Nov-2024
Summary: We will not investigate Ms X’s complaint she is not eligible for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.
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Cheshire West & Chester Council (24 007 803)
Statement Closed after initial enquiries Charging 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council sending demand notices for a debt related to his late father’s care charges. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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Sheffield City Council (24 008 883)
Statement Closed after initial enquiries Other 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a child protection case because we could not achieve a worthwhile outcome, given the lapse of time since the events complained about.
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Northumberland County Council (24 009 005)
Statement Closed after initial enquiries Special educational needs 04-Nov-2024
Summary: We will not investigate this complaint that the Council delayed naming a school on a child’s Education Health and Care Plan. This is because it is reasonable to have expected the complainant to have used their appeal to a tribunal.
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London Borough of Merton (24 009 122)
Statement Closed after initial enquiries Assessment and care plan 04-Nov-2024
Summary: We will not investigate this complaint about missing documents to decide the funding of adult social care. We cannot know if there is a financial injustice until the Council completes the financial assessment. To enable that, the complainant would need to provide the information again. Although that is frustrating and annoying for the complainant, it is not a significant injustice to justify an Ombudsman investigation. There is no worthwhile outcome from an Ombudsman investigation at this stage.
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Norfolk County Council (24 008 069)
Statement Closed after initial enquiries Charging 04-Nov-2024
Summary: We will not investigate Ms X complaint about the invoices the Council sent her regarding her son’s care and support charges and the Council’s failure to provide a breakdown of the charges. This is because there is insufficient evidence of fault.
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Carebase (Redhill) Limited AKA Acorn Court Care Home (24 008 072)
Statement Closed after initial enquiries Residential care 04-Nov-2024
Summary: We will not investigate this complaint about Mrs Y’s care in a care home. We could not achieve a worthwhile or meaningful outcome by investigating the matter further.