Decision search
Your search has 49843 results
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Norfolk County Council (24 010 701)
Statement Closed after initial enquiries Transport 19-Nov-2024
Summary: We will not investigate this complaint about the way the Council considered the complainant’s application for a new blue badge. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council awarded the blue badge following an appeal. We consider further investigation will not lead to a different outcome.
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West Northamptonshire Council (24 010 910)
Statement Upheld Council tax 19-Nov-2024
Summary: We will not investigate this complaint about Council tax payments as the matter has been remedied.
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Surrey County Council (24 011 087)
Statement Closed after initial enquiries Special educational needs 19-Nov-2024
Summary: We will not investigate this complaint about the education provision for a child. This is because the issues raised have either previously been considered, are inseparable from an appeal to the SEND Tribunal or have not caused a significant injustice to the complainant.
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Statement Closed after initial enquiries Other 19-Nov-2024
Summary: We will not investigate this complaint about a highway hazard because any injustice is not significant enough to justify our involvement.
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Salford City Council (24 011 324)
Statement Closed after initial enquiries Planning applications 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault by the Council.
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Havant Borough Council (24 011 579)
Statement Closed after initial enquiries Leisure and culture 19-Nov-2024
Summary: We will not investigate this complaint about a handrail on a beach which has disrupted the complainant’s view of the sea. This is because there is insufficient evidence of injustice, and we could not achieve the outcome the complainant wants.
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Oxford City Council (24 014 698)
Statement Closed after initial enquiries Other 19-Nov-2024
Summary: Ms X says the Council released her data to a third party. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Ms X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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Devon County Council (24 010 273)
Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about the content of a report the Council produced. This is because investigation would be unlikely to add anything to the Council’s response or achieve a different outcome.
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London Borough of Harrow (23 019 869)
Statement Upheld Residential care 18-Nov-2024
Summary: Miss X complained about the care provided to her mother, Mrs Y, at the Council commissioned care home and about the care home’s decision to evict Mrs Y. She also complained about the way the Council dealt with safeguarding concerns. The care home was at fault for inaccurate care plans, for failing to supervise Mrs Y and another resident and for using a knife to open her locked door. The Council has agreed to apologise and make a payment to acknowledge the distress and frustration caused to Miss X. The care home also failed to provide Mrs Y with appropriate oral care. The Council has agreed to make a payment to acknowledge the discomfort this caused. There was no fault in the way the care home reached the decision to evict Mrs Y or in the way the Council responded to safeguarding concerns.
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St Albans City Council (23 020 301)
Statement Closed after initial enquiries Other 18-Nov-2024
Summary: We will not investigate this complaint about a stray dog. This is because there is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant wants.