Decision search
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Westminster City Council (23 021 336)
Statement Not upheld Domiciliary care 18-Nov-2024
Summary: There is no fault by the Council in the way it dealt with Mr X’s complaints about the domiciliary care he received from two different care agencies.
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Statement Not upheld Special educational needs 18-Nov-2024
Summary: Ms X complained about the Council’s failure to pay for the transport costs when her daughter was receiving alternative education. We have found that our jurisdiction does not permit us to look into this complaint. We are therefore discontinuing our investigation.
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Derby City Council (24 001 084)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Ms J complained about the time the Council took in issuing an Education, Health and Care plan for her child. She said the Council also failed to provide alternative educational provision in the meantime. We found the Council at fault for the time it took to issue a plan and to implement tuition. The Council agreed to make a recognition payment to Ms J and her child, and to carry out service improvements to avoid this happening again.
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Reading Borough Council (24 001 236)
Statement Upheld Disabled facilities grants 18-Nov-2024
Summary: Mr X complains about the Council’s failure to complete work to his home under a disabled facilities grant. The Council was at fault for withdrawing the offer to carry out the work in two stages to minimise the disruption to Mr X. It needs to reconsider that decision.
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Devon County Council (22 013 614)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Ms D complained the Council failed to arrange suitable full-time education or special educational needs provision for her son. We found fault which caused injustice to Ms D and F. The Council has agreed to apologise and make a payment to Ms D to remedy this.
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Westminster City Council (23 010 659)
Statement Upheld Homelessness 18-Nov-2024
Summary: Mr X complains about the way the Council dealt with his homelessness application causing distress. We found fault because the Council wrongly referred him to other councils and delayed accepting a relief duty towards him. We have recommended a suitable remedy in this case so have completed our investigation.
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Kent County Council (23 016 999)
Statement Upheld Disabled children 18-Nov-2024
Summary: Mrs X complained the Council failed to ensure her son, Y received a suitable education and the specialist provision in his Education, Health and Care (EHC) Plan between 2020 and 2024. The Council was at fault. It failed to ensure Y received the provision in line with his EHC Plan between March 2021 and May 2022. It also failed to fully complete an EHC needs reassessment and then failed to follow a tribunal order to put tuition in place between October 2023 and January 2024. It also significantly delayed responding to Mrs X’s complaint by 20 months. The period prior to March 2021 is late and the period between May 2022 and October 2023 is outside of our jurisdiction because Mrs X had appealed to the SEND tribunal. The Council agreed to make payments to acknowledge the injustice caused to Mrs X and Y.
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Manchester City Council (24 001 495)
Statement Not upheld Cemeteries and crematoria 18-Nov-2024
Summary: Ms P complains her father’s funeral service was disrupted by the late arrival of a separate funeral party. Although the Council has accepted there were additional steps crematorium staff could have taken to manage the situation, we do not consider this means the Council can reasonably be found to have been fault on the day. The Council has also offered to refund the full costs of the service, which is the most we would recommend if we did find fault. We have therefore completed our investigation.
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Stockport Metropolitan Borough Council (24 001 504)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs X complained about delays in the Education, Health, and Care Plan process and in issuing a final EHC Plan for her son. We found the Council’s failure to adhere to the statutory timeframe is fault. This fault has caused Mrs X and her son an injustice.
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London Borough of Croydon (24 002 094)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs H complained the Council failed to ensure her son (X) received all the provision set out in his Education, Health, and Care plan since 2021. We found the Council was responsible for a service failure which caused a short delay in putting occupational therapy in place in 2024, and it failed to issue a decision notice following an annual review. It should apologise to Mrs H and make a symbolic payment to acknowledge the short delay X experienced to receive occupational therapy. There was no other fault, and parts of Mrs H’s complaint was late.