Decision search
Your search has 49843 results
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Surrey County Council (24 002 447)
Statement Upheld Alternative provision 18-Nov-2024
Summary: We have found fault with the Council for not arranging suitable full-time education after Mr X’s son, Y was permanently excluded from school. This caused Y and his family avoidable distress. The Council agreed to apologise and make a remedy payment to Mr X in recognition of the missed education and distress caused.
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London Borough of Ealing (24 003 145)
Statement Closed after initial enquiries Parking and other penalties 18-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr A’s application on behalf of his mother, a blue badge holder, for a free residents parking permit. This is because there is insufficient evidence of fault by the Council to warrant an investigation and Mr A has been advised what is required to complete the application.
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Transport for London (24 003 327)
Statement Upheld Traffic management 18-Nov-2024
Summary: Ms A complained about the way Transport for London has dealt with her application under its scrappage scheme. She said Transport for London has repeatedly rejected her application with no good reason. We found Transport for London at fault for the way it handled Ms A’s application. It has agreed to make a symbolic payment in acknowledgement of the injustice caused.
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Buckinghamshire Council (24 005 209)
Statement Upheld Special educational needs 18-Nov-2024
Summary: Mrs X complained the Council took too long to respond to her request for a change to her child, Y’s, Education, Health and Care Plan. The Council was at fault. This caused Mrs X upset and frustration and meant Y missed out on special educational provision. To remedy Mrs X’s injustice, the Council will apologise. It has already paid her £300, which is an appropriate sum. If Mrs X feels the Council’s fault impacted on Y’s development and education, she can seek additional provision as part of her ongoing appeal to the SEND Tribunal. The Council will issue a staff reminder to prevent the fault happening again.
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Buckinghamshire Council (24 006 147)
Statement Upheld Special educational needs 18-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Harrow (24 006 398)
Statement Closed after initial enquiries Leisure and culture 18-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to temporarily ban her family from its leisure facility. There is insufficient evidence of fault to justify investigating.
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Surrey County Council (24 006 533)
Statement Upheld Safeguarding 18-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding. The Council has accepted fault and will apologise and act to improve future service. We are satisfied with the Council’s actions in response to the complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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North Hertfordshire District Council (24 006 736)
Statement Closed after initial enquiries Council tax 18-Nov-2024
Summary: We will not investigate this complaint about Council tax enforcement as the matter is out of time and there is no evidence of fault by the Council.
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Cambridgeshire County Council (24 006 869)
Statement Closed after initial enquiries Domiciliary care 18-Nov-2024
Summary: Ms Y complains a Care Agency failed to ensure her relative received care in line with her care plan in 2023. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to explain the delay.
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Oxford City Council (24 007 373)
Statement Closed after initial enquiries Allocations 18-Nov-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and because the complainant can use the review process.