Decision search
Your search has 49843 results
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Portsmouth City Council (24 006 459)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2024
Summary: We will not investigate this complaint about information regarding eligibility for parking permits. This is because there is insufficient evidence of fault by the Council.
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Isle of Wight Council (24 007 216)
Statement Upheld Other 19-Nov-2024
Summary: Ms X complained the Council failed to adequately assess her son, Y’s, social care needs. She said Y has not had social care respite to meet his needs. There was fault in the way the Council did not complete the statutory complaints process. It also did not consider combining Ms X’s complaints. This frustrated Ms X and caused her uncertainty. The Council has agreed to apologise, make a financial payment and complete the statutory complaints process.
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Oxfordshire County Council (24 004 019)
Statement Upheld Special educational needs 19-Nov-2024
Summary: The Council was at fault for failing to find education for
Mr X after he moved into its area. This caused – and continues to cause – him an injustice. His mother was also caused a financial injustice, as she had to pay for support while Mr X should have been in college. The Council has agreed to take action to remedy their personal injustice, and it will take steps to improve its service. -
Manchester City Council (24 007 955)
Statement Closed after initial enquiries Child protection 19-Nov-2024
Summary: We will not investigate Mrs X’s complaint about an incident which led to her being arrested. This is because an investigation by this office could not add to the response the Council has already provided via its own investigation of the matter. Also, we cannot investigate the police’s or the school’s actions in relation to the incident.
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London Borough of Richmond upon Thames (24 008 638)
Statement Closed after initial enquiries Assessment and care plan 19-Nov-2024
Summary: We will not investigate Ms X’s complaint about the care review completed by the Council and the decision to include information which Ms X considers was out of date, and of the Council’s refusal to appoint her an advocate. This is because there is insufficient evidence of fault.
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Plymouth City Council (24 008 723)
Statement Closed after initial enquiries Homelessness 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s homelessness service. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (24 008 866)
Statement Closed after initial enquiries Transition from childrens services 19-Nov-2024
Summary: We will not investigate this complaint the Council failed to complete an adult care needs review. That is because it is late.
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London Borough of Havering (24 009 303)
Statement Closed after initial enquiries Allocations 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s application of its housing allocation policy and its decision to refuse Mr X’s application to join its housing register. This is because there is insufficient evidence of fault by the Council.
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Thanet District Council (24 009 350)
Statement Upheld Allocations 19-Nov-2024
Summary: Mrs C complained about the Council’s implementation of a series of agreed actions following an investigation of an earlier complaint, which we upheld. We found some limited fault by the Council in its communications with Mrs C, which caused distress. The Council has agreed to provide an apology for this, which we consider a fair outcome.
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Tameside Metropolitan Borough Council (24 009 526)
Statement Closed after initial enquiries Disabled facilities grants 19-Nov-2024
Summary: We will not investigate this complaint about how the Council assessed Mr X’s need for home adaptations. There is not enough evidence of fault to justify our involvement. The law says we cannot investigate his complaints about the Housing Association has maintained the property.