Decision search
Your search has 50055 results
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Devon County Council (23 007 738)
Statement Upheld Domiciliary care 11-Dec-2024
Summary: Mr X complained the Council has wrongly reduced his care package based on inaccurate information and without due regard to his disability. He complains this is affecting his health and wellbeing. We found there is no evidence of fault in the way the Council re-assessed Mr X’s care needs and reduced his care plan. However, the delays in responding to Mr Y’s complaints is fault.
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London Borough of Camden (23 010 375)
Statement Closed after initial enquiries Planning applications 11-Dec-2024
Summary: We will not investigate Ms X’s complaint that the Council failed to consider residents views before approving a planning application, did not consult her before approving the construction management plan and has failed to take enforcement action. There is not enough evidence of fault to justify an investigation.
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Transport for London (24 008 785)
Statement Closed after initial enquiries Noise 11-Dec-2024
Summary: We will not investigate this complaint about construction noise from the redevelopment of a tube station near the complainant’s home. It is unlikely we would find fault in the action of Transport for London.
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London Borough of Lambeth (24 009 058)
Statement Closed after initial enquiries Other 11-Dec-2024
Summary: We will not investigate Mr X’s complaint about a rent refund because there is no evidence of fault in the way the Council made its decision. We will also not investigate Mr X’s complaint about housing benefit because it is late.
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London Borough of Enfield (24 009 190)
Statement Upheld Allocations 11-Dec-2024
Summary: We have upheld Mrs X’s complaint about how the Council has considered her housing application. The Council has agreed to complete a new assessment. It would not be proportionate for us to investigate further.
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Sandwell Metropolitan Borough Council (24 009 418)
Statement Upheld Charging 11-Dec-2024
Summary: We will not investigate Ms X’ complaint about the Council’s incorrect advice about the cost of her mother, Mrs Y’s care. The Council has apologised, offered £500 to remedy the injustice caused and taken steps to prevent recurrence of the fault. Further investigation would not lead to a different outcome.
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Essex County Council (24 009 658)
Statement Closed after initial enquiries School transport 11-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for free school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Lambeth (24 009 795)
Statement Closed after initial enquiries Allocations 11-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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Trinity Homecare (Worcester Park) (24 010 226)
Statement Closed after initial enquiries Other 11-Dec-2024
Summary: We will not investigate this complaint about how an introductory care agency dealt with concerns about a care worker it supplied. Further investigation would not lead to a different outcome.
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Birmingham City Council (24 010 448)
Statement Closed after initial enquiries School transport 11-Dec-2024
Summary: We will not investigate this complaint about post-16 transport. The Council changed its original decision and agreed to provide specialist transport. This is the outcome Mrs X wanted. An investigation would not achieve anything more and the personal injustice caused is not significant enough to warrant an investigation.