Decision search
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Herefordshire Council (24 002 513)
Statement Upheld Antisocial behaviour 12-Dec-2024
Summary: Ms D complained about the Council’s investigation of noise from a neighbouring house. We partially upheld the complaint, finding the Council did not record telling Ms D when it closed its investigation nor answer emails she sent later. This caused her avoidable and unnecessary distress. The Council has accepted these findings. At the end of this statement we set out action it has agreed to remedy that injustice and to improve its service to prevent a repeat.
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Derbyshire County Council (24 004 229)
Statement Upheld Special educational needs 12-Dec-2024
Summary: Mr F complained about delay by the Council completing an education, health and care (EHC) needs assessment for his daughter, G. The Council upheld his complaint, apologised and offered a payment of £500 for the time, trouble and distress the delay caused. We have recommended a remedy for the impact on G’s education.
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Maidstone Borough Council (24 005 631)
Statement Not upheld Planning applications 12-Dec-2024
Summary: Mr X complained about the Council’s decision to grant planning permission for a development at a school near his home. There are parts of the complaint we have not investigated because too much time has passed. For the remaining parts we find no fault in the Council’s actions or decision making.
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Sefton Metropolitan Borough Council (24 006 472)
Statement Closed after initial enquiries Assessment and care plan 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of arrangements for Ms V’s care and support because: the Court of Protection either supervises or should consider the arrangements; the Council has offered a suitable remedy for some shortfall in service and explained its decision on charges for Ms V's care and support; and we will not investigate the handling of correspondence for its own sake. The matter does not therefore warrant us investigating.
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Leeds City Council (23 006 763)
Statement Upheld Residential care 12-Dec-2024
Summary: A care home, acting on behalf of the Council, failed to properly assess the risks from another resident who later assaulted Mrs Y, causing life changing injuries and significant distress to her and her family. There was also delay and fault in the Council’s safeguarding investigation. To remedy the injustice caused the Council has agreed to apologise, make a payment and service improvements.
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Nottinghamshire County Council (24 010 339)
Statement Closed after initial enquiries Assessment and care plan 12-Dec-2024
Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.
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Sherwood Forest Hospitals NHS Foundation Trust (24 010 339a)
Statement Closed after initial enquiries Hospital acute services 12-Dec-2024
Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.
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Bournemouth, Christchurch and Poole Council (24 010 533)
Statement Closed after initial enquiries Allocations 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.
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Westminster City Council (24 010 776)
Statement Closed after initial enquiries Homelessness 12-Dec-2024
Summary: We will not investigate this complaint about a housing application. The complaint is late without good enough reason to investigate it now. It is unlikely any investigation would find fault in the Council not offering social housing up to December 2022. It is also unlikely we could reach a clear enough view now about a conversation around four years ago. Any complaint about matters after November 2022 should go through the Council’s complaint procedure first.
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London Borough of Hackney (24 010 790)
Statement Upheld Allocations 12-Dec-2024
Summary: We will not investigate this complaint about a housing application. Part of the complaint is late without good enough reason to investigate it now and it is unlikely we could reach a clear enough view on that part now. Miss X can ask the Information Commissioner whether the Council breached data rules. The Council has offered enough remedy for not telling Miss X she could bid for social housing.