Decision search
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London Borough of Lambeth (24 011 881)
Statement Closed after initial enquiries Allocations 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports that her temporary accommodation is unsafe. This is because past events fall outside our jurisdiction due to the passage of time and the Council has responded appropriately by offering to meet with Ms X to discuss her current concerns.
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Salford City Council (24 011 957)
Statement Closed after initial enquiries Cemeteries and crematoria 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to change the hours to access the Books of Remembrance at its crematoria. We consider an investigation is unlikely to lead to a different outcome.
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Basingstoke & Deane Borough Council (24 012 055)
Statement Closed after initial enquiries Council tax 11-Dec-2024
Summary: We will not investigate Mr X’s complaint that the Council did not call him after sending him council tax recovery documents in the post. This is because the claimed fault did not cause any significant injustice.
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West Northamptonshire Council (24 011 234)
Statement Closed after initial enquiries Alternative provision 11-Dec-2024
Summary: We cannot investigate Miss X’s complaint about the school named in an Education Health and Care Plan because she has appealed to the Tribunal.
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London Borough of Lambeth (24 011 236)
Statement Closed after initial enquiries Homelessness 11-Dec-2024
Summary: We will use our discretion not to investigate this complaint about temporary accommodation because the complainant’s circumstances have changed.
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Sunderland City Council (24 011 329)
Statement Closed after initial enquiries Child protection 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions in respect of Mr X’s family. Doing so would be unlikely to lead to the outcome Mr X is seeking. The recent child protection decision was one the Council was entitled to take given the nature of the referral it received. Most of the outcomes Mr X is seeking could only be delivered by a court, and the Information Commissioner’s Office is better placed than us to consider data matters. We also lack powers to recommend disciplinary action against staff. Matters dating back significantly more than 12 months are also late, and Mr X could have complained about these earlier matters sooner.
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Manchester City Council (24 011 333)
Statement Closed after initial enquiries Special educational needs 11-Dec-2024
Summary: We cannot investigate how the Council decided on the placement it would name in an Education, Health, and Care Plan. This is because Ms X had a right to appeal this decision and it would have been reasonable to expect her to use this right. Nor will we investigate Ms X’s complaint about delays in issuing the plan, because there is no significant injustice remaining that would justify an investigation.
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London Borough of Sutton (24 011 359)
Statement Closed after initial enquiries Special educational needs 11-Dec-2024
Summary: We will not investigate this complaint about alleged delay by the Council in meeting Ms X’s child’s special educational needs. The complaint is late, and there is no good reason to exercise discretion to investigate these matters now. Even if that were not so, Ms X exercised her right to appeal to the Special Educational Needs and Disability Tribunal. The content of the child’s Education Health and Care Plan, and how the Council assessed the child’s needs in deciding that content and the school placement, are matters that we could not investigate.
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Wirral Metropolitan Borough Council (24 012 313)
Statement Closed after initial enquiries Charging 11-Dec-2024
Summary: We will not investigate this late complaint about Mrs Y’s care and charges. There is not a good reason for the delay in the matter being brought to the Ombudsman. It is not a good use of public resources to investigate complaint handling in isolation when we are not considering the substantive matter.
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Leeds City Council (24 012 346)
Statement Closed after initial enquiries Other 11-Dec-2024
Summary: We will not investigate this complaint that the Council did not suspend recovery action while the complainant was appealing to the tribunal about a penalty in relation to landlord licensing. This is because there is insufficient evidence of fault causing injustice.