Decision search
Your search has 50055 results
-
Suffolk County Council (24 011 021)
Statement Closed after initial enquiries Alternative provision 12-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide a sufficient personal budget that would enable the family to deliver the bespoke education other than at school package as outlined in her child’s education, health and care plan. This is because an investigation would not lead to any worthwhile outcomes.
-
Hampshire County Council (24 011 142)
Statement Upheld Assessment and care plan 12-Dec-2024
Summary: We will not investigate this complaint about delay completing an adult social care needs assessment. The Council has a queue of cases waiting, which it has triaged and prioritised. It has explained this to the complainant and apologised for the impact of the delay which is due to demand on its service. This is a service failure, but it is unlikely an Ombudsman investigation would reach a different outcome to the actions the Council has already taken.
-
London Borough of Lambeth (24 001 840)
Statement Upheld Assessment and care plan 12-Dec-2024
Summary: Mr X complains about the Council’s handling of his care and support needs. He says the Council failed to complete an appropriate care assessment and care plan. He says this means the Council is not meeting his care needs. We have found fault in the actions of the Council for failing to explain how it reached its calculation of the hours offered to Mr X. We recommend the Council issues an apology, pays Mr X a financial payment and completes service improvements.
-
Birmingham City Council (24 012 579)
Statement Closed after initial enquiries Private housing 12-Dec-2024
Summary: We will not investigate this complaint about work carried out to the complainant’s property. This is because we are unlikely to find fault.
-
Nazareth Care Charitable Trust (24 015 808)
Statement Closed after initial enquiries Residential care 12-Dec-2024
Summary: We will not investigate this complaint about Ms X’s mother’s stay in a care home in 2021. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and there is no good reason to investigate.
-
Essex County Council (24 012 823)
Statement Closed after initial enquiries Transport 12-Dec-2024
Summary: We will not investigate this complaint about parking provision at assessment centres for Blue Badges. This is because there is insufficient evidence of fault causing injustice.
-
Walsall Metropolitan Borough Council (24 013 225)
Statement Closed after initial enquiries Refuse and recycling 12-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision she needs to pay for a replacement refuse bin after hers was stolen. This is because the matter has not caused Miss X a significant personal injustice which is serious enough to warrant an investigation.
-
Hertfordshire County Council (24 013 370)
Statement Closed after initial enquiries Child protection 12-Dec-2024
Summary: We will not investigate Mrs X’s historic complaint that she was raped when she was a teenager in the Council’s care over 20 years ago. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
-
South Kesteven District Council (24 013 535)
Statement Closed after initial enquiries Planning applications 12-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector.
-
West Sussex County Council (24 013 727)
Statement Closed after initial enquiries Child protection 12-Dec-2024
Summary: We will not investigate this late complaint about the actions of a Council support worker. There is no good reason to exercise the discretion available to do so.