Decision search
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Statement Upheld Special educational needs 20-Oct-2025
Summary: Ms X complained the Council delayed finalising her daughter’s Education, Health and Care plan. The Council was at fault. It caused a delay of six months. This likely meant her daughter missed out on some support that she needed and impacted on her wellbeing. Ms X herself also likely experienced inconvenience and distress and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.
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Essex County Council (25 004 940)
Statement Upheld Special educational needs 20-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Harrow (25 005 068)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application and the suitability of the temporary accommodation it placed her in. This is because further investigation would not lead to a different outcome.
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Kent County Council (25 005 249)
Statement Closed after initial enquiries Charging 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision that Mrs Y deliberately deprived herself of assets. There is insufficient evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 005 907)
Statement Closed after initial enquiries Council tax 20-Oct-2025
Summary: We will not investigate this complaint about the Council overcharging Miss X for council tax. This is because an investigation would not achieve a different outcome for her.
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West Northamptonshire Council (25 006 023)
Statement Closed after initial enquiries Commercial and contracts 20-Oct-2025
Summary: We will not investigate this complaint about the way the Council considered Mr X’s complaint. We do not consider it a good use of public resources to consider complaints about complaint handling when we are not investigating the substantive issue..
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Birmingham City Council (25 006 081)
Statement Closed after initial enquiries Council tax 20-Oct-2025
Summary: We will not investigate this complaint about a dispute over council tax liability because there is a right of appeal to a Valuation Tribunal.
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Statement Closed after initial enquiries Transition from childrens services 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s delay in securing social care support for Mrs X’s son. This is because any injustice is not significant enough to justify our involvement.
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Arun District Council (25 007 274)
Statement Closed after initial enquiries Council tax 20-Oct-2025
Summary: We will not investigate Mr Z’s complaint about how the Council handled his missed Council Tax payment. This is because there is not enough remaining injustice to warrant investigation.
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North Yorkshire Council (25 007 291)
Statement Closed after initial enquiries Planning applications 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development next to the complainant’s property. It is reasonable to expect the complainant to have contacted us sooner, and there is insufficient evidence that fault in the decision-making process has affected the planning outcome.