Decision search
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Kingston Upon Hull City Council (25 006 865)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to issue fixed penalty notices for children not attending school. Mr X had the option of not paying and, if the Council prosecuted him, he could have argued his case in court. The law prevents us investigating the school’s refusal to authorise the children’s absence.
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Cheshire East Council (25 007 169)
Statement Closed after initial enquiries Safeguarding 20-Oct-2025
Summary: We will not investigate this complaint about the way the council managed the care and treatment of Mr X’s late relative, Mrs Y. This is because we cannot achieve anything for Mrs Y now and the injustice for Mr X is not significant enough to warrant our involvement.
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City of York Council (25 008 628)
Statement Upheld Special educational needs 20-Oct-2025
Summary: Mrs X complains the Council failed to reimburse the cost of school fees for the independent school named in her child’s Education, Health and Care Plan. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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London Borough of Southwark (25 008 778)
Statement Closed after initial enquiries Allocations 20-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding. This is because there is not enough evidence of fault to justify investigating.
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Chorley Borough Council (25 009 113)
Statement Closed after initial enquiries Leisure and culture 20-Oct-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with a dispute between two groups that use a community centre. This is because there is insufficient evidence of fault.
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London Borough of Brent (25 009 127)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would be reasonable for Mr X to apply to the court to take the process back to an earlier stage.
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Eastbourne Borough Council (24 022 259)
Statement Upheld Council tax 19-Oct-2025
Summary: Mr X complained the Council failed to update his address and respond appropriately when he reported problems accessing its online portal, which led to avoidable enforcement action. Although the Council eventually withdrew enforcement action and removed associated costs, it had enough information to prevent escalation at an earlier stage. Its failure to act on this led to avoidable distress, time and trouble for Mr X. The Council has agreed to our recommendations.
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Hertfordshire County Council (25 015 205)
Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to make safe. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Essex County Council (25 009 805)
Statement Upheld Special educational needs 19-Oct-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Gloucestershire County Council (25 010 018)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate this complaint about how the Council has dealt with requests for information. The Information Commissioner is better placed to deal with the matter.