Decision search
Your search has 57133 results
-
NHS West Yorkshire ICB - Leeds (25 008 935a)
Statement Closed after initial enquiries Mental health services 20-Apr-2026
Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.
-
East Sussex County Council (25 010 118)
Statement Upheld Assessment and care plan 20-Apr-2026
Summary: Miss X complained the Council left her without Personal Assistant support for around three months after her existing arrangements ended, failed to provide interim support while it reassessed her needs, and did not keep her properly informed. There is fault in the Council’s actions. This caused avoidable distress, uncertainty, loss of support, and reliance on informal care to meet her daily needs. The Council has agreed to apologise, make a symbolic payment and service improvements to remedy the injustice caused.
-
Bury Metropolitan Borough Council (25 010 224)
Statement Upheld Assessment and care plan 20-Apr-2026
Summary: Ms X complained the Council failed to implement her daughter’s, Miss Y’s, care assessment and provide her with a suitable commissioned placement. She also complained the Council based its decisions on unfounded allegations that Miss Y was a threat to others. We find the Council was at fault for its delays in securing a suitable placement for Miss Y. This caused distress and upset. The Council has agreed to apologise and make a payment to reflect the injustice caused.
-
Hampshire County Council (25 010 939)
Statement Upheld Special educational needs 20-Apr-2026
Summary: The Council failed to secure suitable fulltime education under s.19 Education Act 1996 and special educational provision in an Education, Health and Care Plan for a pupil prevented from attending school fulltime due to behaviour reasons. This led to loss of education provision and caused distress and inconvenience to the parent carer. The Council has agreed to apologise, make a symbolic financial payment and make service improvements.
-
London Borough of Hackney (25 011 073)
Statement Not upheld Allocations 20-Apr-2026
Summary: Mr X complained about the Council’s handling of his reports of noise nuisance from a neighbour, and its handling of his application for rehousing on medical grounds. Mr X also complained the Council failed to make reasonable adjustments as part of its consideration of his case. He says the Council’s actions caused avoidable distress, anxiety and uncertainty, and negatively impacted his mental health. I have ended our investigation because there is a body better placed to consider this complaint.
-
Herefordshire Council (25 011 224)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. There is not enough evidence of fault in the Council’s decision making.
-
Suffolk County Council (25 011 776)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Miss X complained about delays in the Education and Health process for her child. We found the Council failed to complete an Education Health and Care Needs Assessment and issue an Education Health and Care Plan for the complainant’s child within statutory timescales. This caused Miss X avoidable distress, frustration and uncertainty. It also meant her child missed six weeks of provision and delayed Miss X’s appeal rights. The Council has already offered Miss X a suitable remedy and further investigation would not lead to a different outcome.
-
Dartford Borough Council (25 013 360)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate this complaint about the Council not doing a housing register review. Parts of the complaint are late without good reason, and in the rest, there is insufficient evidence of fault to justify our involvement.
-
Gedling Borough Council (25 013 875)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Ms X’s complaint against the Council because there is insufficient evidence of fault it’s decision-making to justify our involvement.
-
Canterbury City Council (25 014 563)
Statement Closed after initial enquiries Enforcement 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning matter at a development near Mr X’s home because it is unlikely an investigation would find fault with the Council’s actions.