Decision search
Your search has 57133 results
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Milton Keynes Council (24 022 787)
Statement Upheld Alternative provision 20-Apr-2026
Summary: Mrs X complained that the Council failed to meet its Section 19 duty to ensure her daughter, K, received suitable education when she was unable to attend school due to anxiety. We find that the Council failed to properly consider its duty to provide alternative education for K, which resulted in K not receiving sufficient education. The Council has agreed to make a payment and apologise to Mrs X and K.
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Reigate & Banstead Borough Council (25 002 022)
Statement Upheld Homelessness 20-Apr-2026
Summary: Miss X complained about the way the Council dealt with her homelessness applications. We found the Council’s failure to properly consider Miss X's circumstances or have due regard to the law and statutory guidance is fault. This fault caused Miss X unnecessary distress and uncertainty. The Council will apologise and make a payment to Miss X and provide a briefing to its homelessness team.
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London Borough of Redbridge (25 016 998)
Statement Closed after initial enquiries Residential care 20-Apr-2026
Summary: We cannot investigate this complaint about the Care Provider and Council allegedly not involving Mr X in matters relating to his adult son’s care. The law prevents us from investigating matters that are before the courts.
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Surrey County Council (25 017 082)
Statement Closed after initial enquiries Traffic management 20-Apr-2026
Summary: We will not investigate this complaint about traffic management because there is not enough evidence of fault to justify investigating.
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Bolton Metropolitan Borough Council (25 017 141)
Statement Closed after initial enquiries Charging 20-Apr-2026
Summary: We will not investigate this complaint about financial assessment for adult social care costs. There is not enough evidence of fault in how the Council made its decision.
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London Borough of Lambeth (25 017 192)
Statement Upheld Disabled children 20-Apr-2026
Summary: We have upheld Ms X’s complaint because the Council has not followed the statutory complaint process correctly. The Council has agreed to reconsider its adjudication.
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Kent County Council (25 017 307)
Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s delays in Care Needs Assessments. This is because part of the complaint is late and there is no good reason to investigate now. Further investigation of the remaining complaints would not lead to a different outcome.
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Hertfordshire County Council (25 017 491)
Statement Closed after initial enquiries Special educational needs 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Special Educational Needs provision because Mr Y could have appealed to the Special Educational Needs and Disability Tribunal. There is also insufficient evidence of Mr Y suffering significant injustice.
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Stevenage Borough Council (25 017 522)
Statement Closed after initial enquiries Councillor conduct and standards 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision on a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council determined the complaint.
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London Borough of Croydon (25 017 573)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Mr B’s complaint about the way the Council assessed his housing register application because there is insufficient evidence of fault in the Council’s decision-making to justify our involvement.