Decision search
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Royal Borough of Kensington & Chelsea (25 004 739)
Statement Upheld Homelessness 20-Apr-2026
Summary: Miss X complains the Council has not dealt properly with her housing and homelessness causing avoidable distress. The Council made an unsuitable automatic offer, failed to provide suitable housing and did not pay for temporary accommodation. Miss X has been in emergency accommodation for too long. The Council should make a symbolic payment to Miss X and provide an action plan for service improvements.
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Plymouth City Council (25 005 115)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Miss X complained the Council failed to secure a college placement for her child or provide them with the correct educational support. We found fault by the Council for failing to secure a college placement for Miss X’s child and for not providing them with support which caused them uncertainty and frustration. The Council agreed to apologise and make a payment to Miss X and her child to recognise the injustice caused to them by its failings. It also agreed to make changes to its service to prevent the same fault from happening again.
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Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X complained the Council delayed her son’s EHC Plan, failed to provide education while he was out of school, and communicated poorly. There is fault in the Council’s actions. This caused significant injustice to Y due to the loss of education and to Mrs X in the form of distress, frustration, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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Walsall Metropolitan Borough Council (25 005 675)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Ms Z complained on behalf of a child’s parents about the Council’s failure to provide their child, Y, with the provision in his Education, Health and Care Plan and its delays with completing the annual review of Y’s Plan. Ms Z also complained the Council failed to update its records with the correct contact details for Y’s parents. There was fault by the Council which caused injustice to Y and his parents. The Council will take action to remedy the injustice caused.
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Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X experienced delayed appeal rights, distress and uncertainty when the Council delayed consulting schools following an annual review, delayed considering putting in place alternative provision and failed to respond to part of a complaint. Mrs X’s son missed out on some education as a result. The Council will apologise, make a payment to Mrs X and provide guidance to officers.
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West Northamptonshire Council (25 006 365)
Statement Not upheld Assessment and care plan 20-Apr-2026
Summary: There was no fault by the Council. It completed a social care assessment within an acceptable timeframe and revised Ms Y’s care and support plan in response to additional information Mrs X provided. The Council involved them both in the assessment and support planning process and Ms Y also had an independent advocate. The Council’s decision that Ms Y did not require residential care was taken without fault and so we have no grounds to criticise it.
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Essex County Council (25 007 284)
Statement Upheld Special educational needs 20-Apr-2026
Summary: The Council was at fault for failing to give Mrs X the information she needed to make an informed choice about whether to commission a private educational psychologist assessment for her child’s Education, Health and Care Plan assessment. This meant Mrs X paid for the assessment unnecessarily. The Council will reimburse Mrs X the cost of the assessment and take action to prevent similar fault in future.
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Oxfordshire County Council (25 007 612)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Miss X complained that the Council in respect of her son Y had delayed in completing an Education, Health and Care (EHC) needs assessment and issuing a final EHC Plan. It had also failed to consider alternative educational provision for Y and failed to ensure Miss X was reimbursed for alternative education she had funded while Y was unable to attend school. We found fault in the Council’s actions. The Council has agreed to ensure the refund is made to Miss X, apologise to her and Y and make a symbolic payment.
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Essex County Council (25 008 822)
Statement Upheld Special educational needs 20-Apr-2026
Summary: Mrs X says the Council delayed in completing an Education, Health and Care assessment for her child who was out of education. She reports that this issue has affected her child’s mental health and her whole family. We found the Council at fault. There was a ten month delay in the Council completing the assessment. The Council will apologise and make payment to Mrs X to recognise the injustice caused.
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Brighton & Hove City Council (25 008 935)
Statement Not upheld Other 20-Apr-2026
Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.