Decision search
Your search has 57133 results
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Royal Borough of Windsor and Maidenhead Council (25 021 731)
Statement Closed after initial enquiries Special educational needs 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s delay processing the transfer of an Education and Health Care Plan. This is because any injustice is not significant enough to justify our involvement.
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Transport for London (25 021 822)
Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We cannot investigate Ms X’s complaint about not receiving Transport for London’s rejection of her representations against a penalty charge notice because Ms X has taken the matter to court. We will not investigate Ms X’s complaint about Transport for London’s escalation of the case after her unsuccessful appeal to London Tribunals because there is not enough evidence of fault.
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London Borough of Newham (25 022 046)
Statement Upheld Other 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about poor communication from the Council and a delay in responding to her complaint. We are satisfied with the actions the Council has taken, and we consider them to be a reasonable and proportionate remedy.
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Mid Suffolk District Council (25 022 208)
Statement Closed after initial enquiries Enforcement 20-Apr-2026
Summary: We will not investigate Mr X’s complaint the Council failed to update him when a named point of contact changed. The Council has already apologised to Mr X for its oversight, and we could achieve nothing more by investigating further.
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London Borough of Hackney (25 022 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Apr-2026
Summary: We will not investigate Miss X’s complaint about a housing benefit overpayment. This is because it was reasonable for Miss X to use her right of appeal.
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Royal Borough of Windsor and Maidenhead Council (25 022 740)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with records and the Council’s records containing false and inaccurate information. This is because it would be reasonable for Mr X to take his complaint to the Information Commissioner’s Office.
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Statement Closed after initial enquiries Parking and other penalties 20-Apr-2026
Summary: We will not investigate this complaint about London Tribunals’ handling of Ms X’s request for a review of its decision to reject her appeal against a penalty charge notice. This is because there is not enough evidence of fault by London Tribunals and we cannot say its actions directly resulted in the increase of the penalty charge as she claims.
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Surrey County Council (25 023 081)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change the term dates for the next academic year, and the decision by his children’s school to adopt a two-week half-term break because of the Council’s decision. This is because an investigation by us would not achieve anything worthwhile. We cannot investigate the school’s decision itself because the actions of an academy are outside our jurisdiction.
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Cambridgeshire County Council (25 024 053)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We cannot investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subject to court proceedings.
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South Cambridgeshire District Council (25 024 066)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s response to an accident at work. Further investigation would not lead to a different outcome, and we cannot achieve what Mr X wants.