Decision search
Your search has 57133 results
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Cheshire East Council (25 017 509)
Statement Upheld Other 21-Apr-2026
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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London Borough of Enfield (25 018 041)
Statement Upheld Safeguarding 21-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s unannounced visit at her home. The Council has remedied any injustice through its complaints process. Investigation by us would not achieve anything more.
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Hertfordshire County Council (25 018 194)
Statement Closed after initial enquiries Special educational needs 21-Apr-2026
Summary: We will not investigate this complaint that the Council failed to address her daughter’s educational and social care needs. Part of the complaint is late and there is no good reason to consider it now. Part of it relates to matters which have been subject to appeal to the First-tier Tribunal (Special Educational Needs and Disability), or are related to such matters, and cannot therefore be investigated.
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Leicestershire County Council (25 018 286)
Statement Closed after initial enquiries Adoption 21-Apr-2026
Summary: We will not investigate this complaint about the conduct of a social worker and adoption assessment. This is because further investigation would not lead to a different outcome.
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London Borough of Sutton (25 018 427)
Statement Closed after initial enquiries Child protection 21-Apr-2026
Summary: We will not investigate this complaint about the Council responding to a child protection referral, or how it carried out its enquiries. There is not enough evidence of fault it started an investigation and the fault Mr X alleges in how it carried out that investigation, has not caused him a significant injustice.
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Royal Borough of Kingston upon Thames (25 018 462)
Statement Closed after initial enquiries Special educational needs 21-Apr-2026
Summary: We cannot investigate this complaint about the Council’s decision on what to include in an Education, Health, and Care Plan. Mrs X has already appealed this decision to a Tribunal, and the law does not allow us to investigate.
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Leeds City Council (25 018 583)
Statement Upheld Special educational needs 21-Apr-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mr X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Knowsley Metropolitan Borough Council (25 018 718)
Statement Closed after initial enquiries Child protection 21-Apr-2026
Summary: We will not investigate Mr X’s complaint about the conduct of a social worker whom he said asked inappropriate questions and made unfounded allegations against him. The Council upheld the complaint and apologised. An investigation by the Ombudsman is unlikely to achieve anything else.
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Northumberland County Council (25 019 803)
Statement Closed after initial enquiries Child protection 21-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to complete a children’s statutory complaint investigation in 2019. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the Council’s refusal to investigate the same complaint in 2025 because there is not enough evidence of fault to warrant our involvement.
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Wirral Metropolitan Borough Council (25 019 806)
Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026
Summary: We will not investigate this complaint about where the Council requires refuse bins to be presented for collection. There is insufficient evidence of fault in the way the Council reached its decision on the collection arrangement.