Decision search
Your search has 57133 results
-
London Borough of Barking & Dagenham (25 015 506)
Statement Closed after initial enquiries Disabled facilities grants 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to allow an application for a Disabled Facilities Grant for a loft conversion. It was reasonable for Miss X to ask for a review of the Panel’s decision and this has been subsequently granted.
-
Slough Borough Council (25 015 631)
Statement Closed after initial enquiries Private housing 20-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of disrepair in her property. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.
-
Statement Closed after initial enquiries Homelessness 20-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s suitability assessment. This is because there is not enough evidence of fault to warrant investigating the Council’s complaint response.
-
Sheffield City Council (25 018 885)
Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026
Summary: We will not investigate this complaint about The Council’s sourcing of respite care for Ms X’s mother Ms Y. Of the matters complained of to the Council, investigation would be unlikely to find fault with the Council’s attempts to find respite care in January 2025. It would also be unlikely to recommend further remedy beyond the apology already offered for Council staff having attempted a home visit against Ms X’s expressed wishes.
-
Statement Closed after initial enquiries Transport 20-Apr-2026
Summary: We will not investigate Mr X’s complaint, made on behalf of Mrs X about the Council’s charging for her transport costs to attend a day centre. There is not enough evidence of Council fault to warrant us investigating.
-
London Borough of Lambeth (25 019 013)
Statement Closed after initial enquiries Allocations 20-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application because further investigation is unlikely to lead to a different outcome.
-
London Borough of Redbridge (25 019 070)
Statement Closed after initial enquiries Planning applications 20-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided planning permission for a neighbour’s garden structure, and how it dealt with his complaints. There is not enough evidence of fault in the Council’s planning decision-making process to warrant us investigating. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the key outcomes Mr X seeks from his complaint.
-
West Sussex County Council (25 019 596)
Statement Closed after initial enquiries Other 20-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s written communication and questions in line with its corporate complaints procedure. There is not enough evidence of fault to justify investigating.
-
Kent County Council (25 019 647)
Statement Closed after initial enquiries School transport 20-Apr-2026
Summary: We will not investigate Ms M’s complaint about the home to school transport offered by the Council for her daughter because there is not enough evidence of fault to justify an investigation.
-
North Yorkshire Council (24 017 167)
Statement Upheld Safeguarding 20-Apr-2026
Summary: Mr Y complains about several aspects of the Council’s involvement in meeting his care, support and accommodation needs, including the actions of the allocated social worker at the time. We found there was delay in securing advocacy services and delays in providing some minor adaptations to Mr Y’s new property. The Council has agreed to complete the remedial actions listed at the end of this statement. There is no fault in the other parts of the complaint.