Decision search
Your search has 57213 results
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London Borough of Harrow (25 024 420)
Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026
Summary: We will not investigate Mrs X’s complaint about a delay in the provision of specialist equipment. This is because there is not enough evidence of fault to justify an investigation.
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Transport for London (25 028 120)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2026
Summary: We will not investigate this complaint that the Authority wrongly debited the complainant’s account for emission zone charges. This is because the Authority is to consider the case now and I consider this is an appropriate way forward at this time.
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Transport for London (25 028 442)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2026
Summary: We will not investigate Mr X’s complaint that he lost the right to pay a moving traffic penalty at the discounted rate as there is insufficient evidence of fault by the Authority.
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Nottinghamshire County Council (25 029 635)
Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Transport for London (25 030 658)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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Blackburn with Darwen Council (25 008 872)
Statement Closed after initial enquiries Child protection 19-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a child protection matter. In relation to some of the concerns raised there is insufficient evidence of fault to justify investigating. In relation to others, further investigation would not lead to a different outcome.
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Derby City Council (25 004 189)
Statement Not upheld Homelessness 18-Mar-2026
Summary: We have found no fault with how the Council handled Miss X’s homelessness application and subsequent suitability review request.
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London Borough of Islington (25 005 360)
Statement Upheld Homelessness 18-Mar-2026
Summary: Miss X complained the Council failed to provide her with enough support or suitable interim accommodation when she applied to it as homeless. We found fault by the Council in the failure to take timely action and provide suitable interim accommodation which caused Miss X avoidable distress and uncertainty. We considered the symbolic payment already offered by the Council provided a suitable remedy to Miss X with an apology.
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Staffordshire County Council (25 005 668)
Statement Upheld Special educational needs 18-Mar-2026
Summary: Mrs X complained the Council left her child without a formal Education Health and Care Plan after an emergency review took place in 2023. As the Council issued no final plan, no new school could be named and Mrs X’s child lost out on education. This in turn severely affected their mental health. We found the Council at fault, as it failed to fully provide the provision set out in the plan which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.
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Buckinghamshire Council (25 005 858)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council was at fault for failing to ensure Ms X’s children Y and Z received the speech and language therapy set out in their Education, Health and Care Plan. The Council has agreed to apologise and make a payment to acknowledge the frustration and the potential impact of the missed provision.