Decision search
Your search has 57213 results
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Gloucestershire Health and Care NHS Foundation Trust (25 011 576a)
Statement Not upheld Hospital acute services 19-Mar-2026
Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.
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Leeds City Council (25 012 266)
Statement Closed after initial enquiries Special educational needs 19-Mar-2026
Summary: We will not investigate this complaint about the Council not making suitable education for Mrs X’s son between 2018 and 2022. The complaint is late and there are no good reasons to investigate it now.
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North East Lincolnshire Council (25 012 574)
Statement Closed after initial enquiries Child protection 19-Mar-2026
Summary: We will not investigate this complaint about the Council’s involvement with Mr X. This is because an investigation would be unlikely to result in a different outcome.
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Surrey County Council (25 012 677)
Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026
Summary: We will not investigate this complaint about the Council’s assessment of Mrs Y’s needs for care and support, and its decision it would not commission the nursing home she had previously paid privately for. There is insufficient evidence of fault by the Council.
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West Northamptonshire Council (25 013 837)
Statement Closed after initial enquiries Enforcement 19-Mar-2026
Summary: We will not investigate this complaint about the way the Council dealt with reports about breaches of planning control. This is because there is not significant enough injustice to warrant investigation.
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Knowsley Metropolitan Borough Council (25 014 475)
Statement Closed after initial enquiries Charging 19-Mar-2026
Summary: We will not investigate Miss X’s complaint about social care charges and the Council’s delay in starting a care assessment. This is because we have not seen enough evidence of fault to justify investigating the first part of her complaint. We will not investigate the second part of her complaint because we are satisfied with the way the Council responded to her concerns and consider them to be a reasonable remedy.
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Kent County Council (25 015 340)
Statement Closed after initial enquiries Charging 19-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council not amending her son Mr Y’s financial contributions to his care costs when his benefits income changed, and it seeking repayment of overpaid Direct Payment money. There is not enough evidence of fault by the Council to warrant us investigating.
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London Borough of Hillingdon (25 015 361)
Statement Closed after initial enquiries Special educational needs 19-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the Council refusing to carry out an Education Health and Care Needs Assessment, or any educational provision lost by her child because of this decision. Miss X appealed the Council's decision with a tribunal and therefore the law says we cannot investigate.
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London Borough of Havering (25 015 498)
Statement Closed after initial enquiries Commercial and contracts 19-Mar-2026
Summary: We will not investigate Mr X and Ms Y’s complaint about the Council’s handling of contracts in relation to properties they own. It is more appropriate for them to take legal action to resolve the matter.
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Staffordshire Moorlands District Council (25 015 531)
Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We cannot investigate Ms X’s complaint about the actions of a Parish Council. We do not have the jurisdiction to do so. We will not investigate the actions of the Council’s Monitoring Officer. There is not enough evidence of fault to justify an investigation.