Decision search
Your search has 57213 results
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Charnwood Borough Council (25 009 834)
Statement Closed after initial enquiries Enforcement 18-Mar-2026
Summary: We will not investigate this complaint about the Council deciding it is not expedient to pursue enforcement action against a breach of planning control at a property next to the complainant. There is insufficient evidence of fault in the way the Council has considered the matter.
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London Borough of Merton (24 017 193)
Statement Upheld Assessment and care plan 18-Mar-2026
Summary: Mrs X complained the Council failed to provide timely care for Mr Y when his needs increased. She said the Council delayed assessing Mr Y and delayed increasing his care package. The Council was at fault for delays putting Mr Y’s second care call in place. It agreed to waive some of Mr Y’s arrears and pay a symbolic financial remedy in recognition of the distress and financial impact its fault had.
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Newcastle upon Tyne City Council (24 018 182)
Statement Upheld School transport 18-Mar-2026
Summary: Miss X complained the Council acted unfairly when it decided not to award free school transport to her child. We found the Council was at fault for how it handled the school transport appeal process. The Council will review its internal policy and procedure.
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Middlesbrough Borough Council (24 022 195)
Statement Closed after initial enquiries Child protection 18-Mar-2026
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s child protection involvement with Miss X and her family. This is because an investigation would be unlikely to find fault with the parts of the complaint within our jurisdiction. The remaining aspects of the complaint are outside of our jurisdiction as they relate to ongoing court proceedings.
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Middlesbrough Borough Council (25 001 557)
Statement Not upheld Special educational needs 18-Mar-2026
Summary: Mrs X complained the Council failed to secure the special educational provision detailed in her child’s Education, Health and Care Plan. We do not find the Council at fault.
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Newcastle upon Tyne City Council (25 002 072)
Statement Not upheld School transport 18-Mar-2026
Summary: We found no fault on Miss Y’s complaint about the Council’s decision to refuse her application for home to school transport for her daughter. The Council properly considered it in line with its own policy.
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Coventry City Council (25 003 190)
Statement Upheld Assessment and care plan 18-Mar-2026
Summary: Miss B complained about delays in the assessment of her needs, poor communication and a failure to consider carer breakdown in the assessment. We have found fault in the Council’s communications with Miss B, particularly around the possible outcome of the assessment and the Council’s position on the care provided by Miss B’s partner. The Council has agreed to apologise, provide an explanation and pay a small financial remedy.
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London Borough of Waltham Forest (25 010 797)
Statement Not upheld Allocations 18-Mar-2026
Summary: Mrs D complains about a loft conversion scheme and the closure of her housing register account. These events date back several years. I have ended the investigation. Parts of the complaint are late, and we cannot add to the information already provided by the Council in its complaint responses.
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Wakefield Metropolitan District Council (25 011 029)
Statement Closed after initial enquiries Charging 18-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of the final care charges for her late father. This is because we have not seen enough evidence of fault to justify investigating.
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London Borough of Southwark (25 011 634)
Statement Upheld Private housing 18-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair. The Council has accepted some fault, for which it has apologised and offered an appropriate symbolic payment. Further investigation by us would not lead to a different outcome.