Decision search
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London Borough of Islington (25 006 202)
Statement Upheld Homelessness 18-Mar-2026
Summary: Mr D complains about the handling of his homelessness application. I have found fault by the Council which includes delay progressing the case and an inadequate personalised housing plan. The Council has agreed to amend Mr D’s joining date to the housing register and has already offered a reasonable level of redress.
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London Borough of Havering (25 006 559)
Statement Upheld Parking and other penalties 18-Mar-2026
Summary: Mr B complained about the Council’s delay in responding to his enquiries about a Penalty Charge Notice. We found fault in the actions of the Council which caused Mr B distress and frustration. The Council has agreed to apologise to Mr B, make a symbolic payment to him and improve its service for the future.
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Royal Borough of Greenwich (25 006 587)
Statement Not upheld Special educational needs 18-Mar-2026
Summary: Miss X complained the Council named an unregistered school on Y’s Education, Health and Care Plan, failed to take steps to enforce against the school and failed to address her safeguarding concerns, causing distress and meaning Y missed out on education. We do not find the Council at fault.
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Staffordshire County Council (25 006 815)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council was at fault for delays in the Education, Health and Care (EHC) needs assessment process. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 19 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 2 weeks after it received the EP advice. The Council agreed to apologise and make a symbolic payment in recognition of the injustice caused to Ms X and Y.
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Essex County Council (25 007 120)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council failed to put in place education and special educational needs provision for Mrs X’s son when tuition broke down, failed to issue a final education, health and care plan following a review and failed to identify a suitable post 16 placement. That meant Mrs X’s son missed out on provision and Mrs X had her right of appeal denied and suffered distress. An apology, payment to Mrs X and a process to manage children out of education is a satisfactory remedy.
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London Borough of Ealing (25 007 774)
Statement Upheld Special educational needs 18-Mar-2026
Summary: The Council failed to ensure Mrs X’s child, Y received therapy provision in line with their Education, Health and Care (EHC) Plan between May 2024 and February 2026. It also delayed issuing an amended EHC Plan following an annual review in June 2025. The Council agreed to apologise and make payments to recognise the impact on Y’s education and the distress and uncertainty caused. The Council will also produce an action plan to explain how it intends to deliver Y’s therapy provision and continue making payments to Mrs X until it is in place.
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Hertfordshire County Council (25 008 821)
Statement Not upheld School admissions 18-Mar-2026
Summary: Mr X complained about the way the independent school admissions appeal panel considered his daughter-in-law’s (Ms Y’s) appeal against the refusal of a place for her son at her preferred school. We do not find fault in the way the panel considered the case and therefore we are closing the complaint.
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Liverpool City Council (25 009 061)
Statement Closed after initial enquiries Special educational needs 18-Mar-2026
Summary: Ms X complained the Council failed to address concerns her son Y’s special educational needs were not met in the mainstream school named in his Education, Health and Care Plan, agree to reassess his plan, provide education when he stopped being able to attend school, and respond to her complaints on time. We have decided to stop the investigation because the law says we cannot investigate parts of the complaint that were, or could reasonably have been, appealed to the Tribunal. It is also because we have decided other parts of her complaint happened too long ago, or there is not enough evidence of fault, or further investigation would not lead to a different outcome.
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Nottingham City Council (25 009 236)
Statement Upheld Cemeteries and crematoria 18-Mar-2026
Summary: Mr X complained about the Council’s actions before and on the day of his father’s funeral, which resulted in the burial plot being changed on the morning of the service. We find the Council at fault because it departed from its own policy and failed to maintain accurate records about the condition of graves. This caused Mr X and his family avoidable distress. The Council has apologised and agreed to review procedures and retrain staff, which we consider a suitable remedy, so make no further recommendations.
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Statement Upheld Other 18-Mar-2026
Summary: Mrs X complained the Council has withdrawn means tested adoption allowance, failed to assess and plan support, and its complaint response was poor. We have not investigated the substantive issues and have not made findings on those matters. But the Council was at fault. It failed to consider Mrs X’s complaint through the children’s statutory complaint procedure. Because of the fault, Mrs X suffered distress and frustration. The Council will apologise to Mrs X and consider her complaint through the children’s statutory complaint procedure, beginning at stage two of the process. It will also issue a staff briefing.