Decision search
Your search has 57213 results
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Essex County Council (25 019 393)
Statement Closed after initial enquiries Street furniture and lighting 29-Mar-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to use its powers under the Highways Act 1980 to remove flags from lampposts on the public highway or its decision-making about the matter because there is insufficient evidence of fault.
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Reading Borough Council (25 019 419)
Statement Closed after initial enquiries Refuse and recycling 29-Mar-2026
Summary: We will not investigate this complaint about missed waste collections. The Council has explained the reasons for the service failure and what it is doing. It is unlikely we would add to that or reach a different outcome. The claimed injustice is not enough to justify our involvement.
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Harlow District Council (25 019 501)
Statement Closed after initial enquiries Refuse and recycling 29-Mar-2026
Summary: We will not investigate this complaint about missed waste collections. The injustice is not enough to justify our involvement.
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London Borough of Haringey (25 019 881)
Statement Closed after initial enquiries Leisure and culture 29-Mar-2026
Summary: We will not investigate this complaint about how the Council operates a leisure centre. This is because any injustice is not significant enough to warrant our involvement.
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London Borough of Ealing (25 027 539)
Statement Upheld Other 29-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.
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City of Bradford Metropolitan District Council (25 029 551)
Statement Upheld Other 29-Mar-2026
Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Buckinghamshire Council (25 017 608)
Statement Closed after initial enquiries Other 28-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s complaints about littering and fly-tipping. There is insufficient evidence of fault which has caused injustice to warrant an investigation.
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Bristol City Council (25 017 621)
Statement Closed after initial enquiries Alternative provision 28-Mar-2026
Summary: We will not investigate this complaint that the Council has failed to make suitable educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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West Northamptonshire Council (25 017 636)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about a commercial lease between Mr X and the Council. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Cheshire West & Chester Council (24 019 863)
Statement Upheld Charging 27-Mar-2026
Summary: Mrs X complained the Council increased her relative, Miss Y’s, care fees despite no change to her care, and believes it is charging for undelivered support. The Council was at fault. It failed to give Mrs X a clear and timely explanation about the increased care fees. Mrs X suffered distress and uncertainty as a result. The Council has agreed to apologise to Mrs X, make a symbolic payment, and send us evidence of improvements it says it has made.