Decision search
Your search has 57213 results
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Epping Forest District Council (25 017 742)
Statement Closed after initial enquiries Noise 29-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of a complaint about construction noise. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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St Helens Metropolitan Borough Council (25 018 389)
Statement Closed after initial enquiries Council tax 29-Mar-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Knowsley Metropolitan Borough Council (25 018 447)
Statement Closed after initial enquiries Other 29-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s communication. This is because any injustice is not significant enough to warrant our involvement and we cannot achieve the outcome Mr X is seeking.
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Manchester City Council (25 018 601)
Statement Closed after initial enquiries Charging 29-Mar-2026
Summary: We will not investigate Mrs X’s complaint that the Council included a loan from the bank as savings in a care assessment. We have not seen enough evidence of fault to justify a further investigation.
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London Borough of Barnet (25 018 611)
Statement Closed after initial enquiries Council tax 29-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to issue Miss X with a council tax bill within a timely manner. This is because the Valuation Tribunal would be better placed to investigate this complaint.
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West Sussex County Council (25 018 679)
Statement Closed after initial enquiries Parking and other penalties 29-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a dropped kerb to the front of her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Newham (25 018 834)
Statement Closed after initial enquiries Parking and other penalties 29-Mar-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it would have been reasonable for Mr X to apply to the Traffic Enforcement Centre to take the process back to an earlier stage. Any injustice Mr X has suffered is not significant enough to justify our involvement.
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Lancashire County Council (25 019 044)
Statement Closed after initial enquiries Special educational needs 29-Mar-2026
Summary: We cannot investigate this complaint about the Council’s handling of an Education Health and Care plan. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the courts have decided the Ombudsman cannot intervene where the right to appeal has been used.
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East Riding of Yorkshire Council (25 019 307)
Statement Closed after initial enquiries Planning applications 29-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s planning applications. He has had access to an alternative remedy by way of an appeal to the Planning Inspector.
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London Borough of Bromley (25 019 366)
Statement Upheld Enforcement 29-Mar-2026
Summary: We have upheld Miss X’s complaint that the Council failed to act when she reported planning enforcement concerns. We found fault because the Council said her reports were accidentally overlooked. The Council has agreed to apologise, make a symbolic payment, and investigate her concerns. This provides a proportionate remedy for the injustice caused.